Atlassian Technical Consultant

Datacom; Metro Manila; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Spotter fees

HMO with Free 4 Dependents

Leave credits

Performance bonuses

Work-life balance environment

Job summary

Datacom in the Philippines seeks an experienced Atlassian Consultant to lead the implementation of Atlassian solutions for diverse clients. You will translate business requirements into technical user stories and design, configure, and deliver Jira, Confluence, and related products with best practices.

You’ll drive workshops, gather requirements, and ensure successful deployments while collaborating with cross-functional teams in a hybrid APAC-focused environment.

Qualifications

• ACP Certification or working towards certification.
• Strong hands-on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
• Strong hands-on experience with Atlassian Cloud Migration (Server or Data Center).
• Experience with Rovo and Atlassian Analytics is highly desirable.
• Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third-Party Tools.
• Experience in Security Configuration and Auditing.
• Experience in building and configuring Reports and Dashboards to meet Business Requirements.
• Expertise in gathering and analyzing business requirements and translating them into technical user stories.
• Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
• Solid understanding of ITSM and ITIL process.
• Ability to work independently and as part of a team in an agile environment.

Responsibilities

• Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
• Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
• Implementing and configuring Atlassian Products including workflows, automations, customizations, dashboards, and integrations.
• Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
• Providing ongoing support, issue resolution, and optimization recommendations post-implementation.
• Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimizing Atlassian Products.

Skills

ACP Certification

Jira Service Management

Solution Design

Workflow Customisation

Jira Cloud Migration

Rovo

Atlassian Analytics

Integrations

Security Configuration

Reports & Dashboards

ITIL/ITSM

Agile

Stakeholder Management

Communication

Tools

Rovo

Atlassian Cloud

Bitbucket

Confluence

Marketplace Apps

Job description

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

About the Role

We have an exciting, new opportunity for an experienced Atlassian Consultant to join a Platinum Solution Partner!

As an Atlassian Consultant, you'll be a trusted advisor and lead the implementation of Atlassian solutions for our clients. This role requires strong technical expertise and the ability to translate business requirements into effective Atlassian solutions. You’ll work closely with business users, stakeholders, and technical teams to design, configure, and deliver Atlassian Products that drive operational efficiency and improve business outcomes. You’ll have the opportunity to lead workshops, gather requirements, design solutions, and ensure the successful implementation of Atlassian Products.

What You’ll Do

As an Atlassian Consultant, you will be responsible for:

• Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
• Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
• Implementing and configuring Atlassian Products including workflows, automations, customizations, dashboards, and integrations.
• Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
• Providing ongoing support, issue resolution, and optimization recommendations post-implementation.
• Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimizing Atlassian Products.

What You'll Bring

The ideal candidate will have:

• An Atlassian Certification (ACP) or working towards certification.
• Strong hands‑on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
• Strong hands‑on experience with Atlassian Cloud Migration (Server or Data Center)
• Experience with Rovo and Atlassian Analytics is highly desirable.
• Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third‑Party Tools.
• Experience in Security Configuration and Auditing.
• Experience in building and configuring Reports and Dashboards to meet Business Requirements.
• Expertise in gathering and analyzing business requirements and translating them into technical user stories.
• Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
• Solid understanding of ITSM and ITIL process.
• Ability to work independently and as part of a team in an agile environment.

Our office is at BGC Taguig and we have hybrid work setup (Twice a week) and we promote Work‑Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work‑life balance environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation.

With over 3,000 employees Datacom services a broad clientele including, IBM, Hewlett Packard, Manpower, Netgear, Fujitsu, Lexmark, CISCO and a range of Federal and State Government departments. Founded in Christchurch New Zealand in 1965, Datacom has a successful 43 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value‑for‑money technology solutions.Established in Australia in 1992, Datacom’s capabilities include Contact Center Solutions, Business Solutions, and Managed Services.

Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second‑to‑none.With over 3,000 employees Datacom services a broad clientele including, IBM, Hewlett Packard, Manpower, Netgear, Fujitsu, Lexmark, CISCO and a range of Federal and State Government departments. Founded in Christchurch New Zealand in 1965, Datacom has a successful 43 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value‑for‑money technology solutions.Established in Australia in 1992, Datacom’s capabilities include Contact Center Solutions, Business Solutions, and Managed Services.