Associate Trainer - Healthcare

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 260,000 - 380,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) seeks a Healthcare Trainer to facilitate, coordinate, and evaluate training for U.S. healthcare contact center operations. You will deliver New Hire, Upskilling, Refresher, and Performance Improvement training to ensure teams acquire necessary knowledge and compliance awareness.

The ideal candidate has experience with U.S. healthcare programs and a strong understanding of healthcare regulations, customer service, and contact center operations.

Qualifications

• Minimum 1 year of experience supporting U.S. healthcare programs.
• Experience with U.S. healthcare programs and regulations is preferred.
• Certification in Training or related fields is a plus.

Responsibilities

• Facilitate, coordinate, and evaluate training programs for U.S. healthcare contact centers.
• Deliver New Hire, Upskilling, Refresher, and Performance Improvement training.
• Ensure employees meet client, regulatory, and operational expectations.
• Support Medicare/Medicaid, Marketplace, and other programs through training.

Skills

Healthcare training

LMS experience

Customer service knowledge

Training delivery

Education

Associate degree or equivalent experience

Tools

Learning Management Systems (LMS)

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

The Healthcare Trainer is responsible for facilitating, coordinating, and evaluating training programs that support U.S. healthcare contact center operations. This role delivers New Hire, Upskilling, Refresher, and Performance Improvement training for healthcare programs, ensuring employees develop the knowledge, skills, and compliance awareness necessary to meet client, regulatory, and operational expectations.

The ideal candidate has experience supporting U.S. healthcare programs such as Medicare, Medicaid, Marketplace, Commercial Health Plans, Managed Care, or Provider Services and possesses a strong understanding of healthcare regulations, customer service, and contact center operations.

Required Qualifications

Minimum 1 year of experience supporting U.S. healthcare programs.

Preferred Qualifications

Associate's degree in education, Healthcare Administration, Business, Human Resources, Communications, or a related field; equivalent experience may be considered.

3+ years of healthcare training experience.

Experience supporting Medicare Annual Enrollment Period (AEP) or healthcare open enrollment programs.

Certification in Training, Learning & Development, Facilitation, Instructional Design, or Adult Learning.

Experience working with Learning Management Systems (LMS).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!