Associate, Technical Support

spgi; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Flexible downtime

Continuous learning

Retirement planning & education

Job summary

S&P Global Market Intelligence in the Philippines is seeking an Associate, Technical Support to deliver top-tier product and technical support for our BI tool. You will join a global team with US, Philippines, Pakistan, and India presence.

This role requires excellent English, strong customer service, and the ability to analyze data and generate clear reports. Night-shift (10 PM–6 AM PH time) is required; you’ll collaborate with clients via phone, email, and chat.

Qualifications

• Must have excellent written and verbal English.
• Experience in a service desk or technical support is a plus.
• Willing to work US shift schedule (10 PM–6 AM PH time).

Responsibilities

• Provide highest level of product and technical support to S&P Global clients.
• Showcase expertise in testing upgrades and new releases from a client perspective.
• Provide new user orientation, education, and installation assistance; troubleshoot tech problems via phone, email, and chat.
• Work independently and in group settings, and meet deadlines with accurate and complete work.

Skills

English communication

Customer service

Technical support

Data analysis

MS Office

Night shift readiness

Organizational skills

Finance knowledge

Tools

CRM systems

Job description

About the Role:

Grade Level (for internal use): 07 The Role: Associate, Technical Support

The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, Pakistan, and India. We provide opportunities to gain in-depth product knowledge & hone technical skills.

Responsibilities:

• Responsible for providing the highest level of product and technical support to S&P Global clients.
• Showcase your expertise in testing upgrades and new releases from a client perspective.
• Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions - all via phone, e‑mail, and chat.
• Work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.

What We're Looking For:

• Excellent written and verbal English communication skills and can communicate via phone, email or chat.
• Experience working in a service desk or technical support setting is a plus.
• Open to work on a US shift schedule (night shift), 10PM to 6AM PH time.
• You are organized and have the ability to collect, analyze and summarize data to prepare clear reports.
• Proficiency in computer applications and operating systems is a plus.
• Basic understanding of the finance industry is a plus.
• You possess strong analytical skills and can multitask effectively.
• You have an appetite for providing superb customer service.
• Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint).

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.