Sr. Product Consultant, Channels CX

S&P Global, Inc.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible downtime

Continuous learning

Invest in your future

Family friendly perks

Broader employee perks

Job summary

S&P Global Market Intelligence is seeking a Senior Product Consultant to join the Channels CX team. You will work with datasets across Market data, Fundamental data, ESG, and more, delivering high-quality client support and leveraging tools like Xpressfeed.

You will collaborate with sales and product teams, apply SQL to client requirements, and mentor junior consultants while documenting solutions and product updates. This role offers growth opportunities within a global, transparent environment.

Qualifications

• Bachelor’s degree in Finance, Business, Economics or related field.
• Intermediate to advanced SQL and Excel experience.
• Experience with Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements (income statement, balance sheet, cash flow).
• Excellent written and verbal interpersonal skills and ability to multitask.

Responsibilities

• Provide professional, timely, thorough, and quality support of feed-based products (Xpressfeed, Snowflake, Workbench).
• Apply SQL knowledge to understand client requirements and assist with inquiries.
• Record client issues accurately in Salesforce and document solutions and product updates.
• Mentor new consultants and share best practices across the team.
• Collaborate with global teams to address client concerns and route improvement requests.

Skills

SQL

Excel

PowerPoint

Interpersonal skills

Attention to detail

Team player

Education

Bachelor’s degree in Finance, Business, Economics or related field

Tools

Salesforce

Job description

About the Role: Grade Level (for internal use): 08 The Role: Senior Product Consultant, Channels CX The Team: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more! What’s in it for you? This position is a Senior Product Consultant role with high-performance expectations and will be working with multiple levels in the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department depending on individual performance and company need. You will also have access to our wide range and ever-growing selection of datasets. Feel free to look here: https://www.marketplace.spglobal.com/en/

Responsibilities and Impact:

You will integrate into an all-star group and make a significant impact to the team and company by addressing client queries while showcasing your vast knowledge of our tools, data and the industries we cover. As a Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results, and thus, you’ll be able to learn and combine expertise in our products with a deep understanding of who our clients are and how they use our tools. You can find more information on our main product, Xpressfeed, here: https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm

You will be responsible for providing professional, timely, thorough and quality support of our feed based products. Provide feedback and engage in projects focused on improving current processes. Apply intermediate to advanced SQL knowledge to understand the syntax of the client requirements and support client inquiries related to Xpressfeed, Snowflake, and Workbench. Act as a mentor for new consultants and champion our team's best practices. Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce). Documentation of newly found solutions and product updates. Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads. Staying current on existing and newly developed product offerings.

Basic Qualifications:

• Knowledge of S&P Datasets and Solutions.
• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
• Experience in Outlook, Word, and PowerPoint.
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
• Team-player mentality with collaboration and project management skills.
• Flexibility for changes in a dynamic environment.
• Intermediate to advanced SQL and Excel experience.
• Desire and aptitude for continuous learning.

Preferred Qualifications:

• 2-4 years working experience in a finance or data related position.
• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
• Basic understanding of S&P Capital IQ Pro Platform/Products would be an advantage.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)