Associate Technical Engineer

finastra; Manila; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work

Well-being programs

Health & life insurance

Retirement plans

Volunteer time off

Inclusion programs

Career development

Job summary

Finastra in Manila invites an Associate Technical Engineer to join our Universal Banking support team. You will bridge clients and our product specialists, handling issues, testing fixes, and contributing to a world-class customer experience.

You will investigate technical problems, replicate scenarios, document findings, and assist senior colleagues with scripts and specifications while ensuring timely resolutions.

Qualifications

• University degree in Computer Science, Mathematics, Business IT or related major.
• Very good knowledge of C/C++, including debugging skills; experience with debugging tools across Windows, Solaris and other OSes.
• SQL, Java, C#.
• Excellent written and verbal communication in English.
• Analytical, detail-oriented, responsible and customer-focused.
• Ability to work independently as well as part of a customer-facing team.

Responsibilities

• Respond to customer requests (issues, questions or assistance) to enable proper product use.
• Understand the reported issue and replicate the scenario in Finastra environments.
• Perform technical investigations with root cause analysis and provide solutions or detailed analysis to stakeholders.
• Update clients on progress and ensure timely resolution with focus on satisfaction and product quality.
• Participate in client meetings (phone, WebEx) to speed up investigation.
• Validate defects by ensuring described scenarios are fixed.
• Build simple scripts with senior colleagues when needed.
• Write technical specifications and best practices documentation.
• Raise/escalate issues with Team Leader/Manager when needed.

Skills

C/C++

Debugging

SQL

Java

C#

English communication

Education

University degree in Computer Science, Mathematics, Business IT or related major

Tools

Visual Studio

Sun/Solaris Studio

Eclipse

Job description

Who are we?

At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

Disclaimer:

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

What will you contribute?

Reporting to the Technical Support Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Universal Banking Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises.

Responsibilities & Deliverables:

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Build and provide simple scripts with the assistance of senior colleagues when necessary
• Write technical specifications and best practices documentation
• Raise/ escalation issues with the Team Leader and/ or Manager where/ when needed

Required Experience:

• University degree in Computer Science, Mathematics, Business IT or related major
• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• SQL/ Java/ C#
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra-open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, v