Associate Program Manager

NCC Group Philippines; Manila; Hybrid; PHP 1,562,000 - 2,567,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential and overtime pay

13th-month pay and performance-based 3

Day-1 HMO healthcare coverage

Job summary

NCC Group Philippines is seeking an Associate Program Manager to support the Building, Organizing, and Delivery of long-term strategic goals across client engagements. This role will work with the BBS Program Management team to establish standards and govern multiple NCC Group projects, ensuring delivery on time and on budget.

The ideal candidate will have PM experience in fast-paced tech or security environments, strong client-facing skills, and knowledge of Agile practices.

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• Previous project or program management experience.
• Experience maneuvering fast-paced technology or information security environments is strongly preferred.
• Excellent customer service and client relationship management experience.
• Proven ability to manage large-scale projects and clients.

Responsibilities

• Understand how to be an effective Program Manager and help define governance and responsibilities across client and internal teams.
• Build strong client relationships and understand their business objectives.
• Coordinate cross-functional teams to meet high-level requirements and program objectives.
• Create and maintain program documentation including budgets and reporting tools.
• Monitor program health, risks, and issues and support action plans to resolve blockers.
• Support change management and process improvements to drive efficiencies.

Skills

Bachelor’s degree

Project/Program management

Technology/Security familiarity

Client relationship management

Workload management

Agile methodologies

Communication skills

PM certifications

Education

Bachelor’s degree preferred

Tools

Microsoft Office (Outlook, Excel, Word, OneNote)

Job description

Job Description:

Department: Cyber Services and Capabilities

Location: PHL Manila

Description

Position Title: Associate Program Manager

Location: Taguig City, Metro Manila - 2 days per week onsite

Role Purpose

NCC Group is always looking for amazing people to join our team. A BBS Associate Program Manager is responsible for supporting the building of, organizing, and delivering against long term strategic goals that far exceed the limited scope of an individual project. At NCC Group, this is often assignment to a single, large enterprise client or a set of ongoing client relationships. A BBS Associate Program Manager works along with the BBS Program Management team to establish standards and procedures that inform or support clients’ security programs, develop and optimize processes guiding those programs, create metrics that inform direction of security campaigns, and/or provide general operational oversight of individual NCC Group projects.

The associate program management role is both strategic and operational and is a developmental role to support the program management team and will be responsible to assist with and understand the processes planning and governance as well as oversight of the successful delivery of the program’s output/product. An Associate Program Manager is capable of and often called upon to support individual projects when the need arises, and gaining full knowledge of delivering overarching solutions by coordinating teams of project managers and other NCC Group employees that work together to meet the needs of the evolving program. NCC Group Associate Program Managers are expected to support programs to ensure they are functioning on-time, on-budget, and consistent with NCC Group’s high standards of service.

Key Responsibilities

Summary

As a BBS Associate Program Manager, you will be focused on supporting programs successfully and to the client’s expectations, building client relationships, and work as an advisor to the client.

Activities and Responsibilities Include:

• Understand how to be an effective Program Manager and help to discover, define, adapt, and communicate program goals, governance, and responsibilities across client and internal teams throughout the course of the relationship
• Build strong relationships with client teams and develop a deep understanding of their business objectives, continually seeking opportunities to increase client satisfaction and strengthen long-term partnerships
• Orchestrate, balance and gain the understanding of various high-level technical, business, and operational requirements across multiple cross-functional teams
• Create and execute project work plans, and revise as appropriate to meet changing needs and demands
• Support the creation of and maintenance of program documentation – processes, budgets, reporting tools, etc.
• Understand and identify, establish, and enforce program controls throughout the program life cycle
• Support the delivery oversight process ensuring all projects meet quality, client satisfaction and financial targets
• Support the establishment of a reporting cadence to communicate program health and direction
• Monitor quality of service by reporting program health via substantive metrics and analysis
• Understand the process on how to develop, manage, and report program budgets
• Support stakeholders’ communication
• Proactively identify project issues and risks and assist in creating successful action plans for resolving issues and mitigating risks; guide conflict management amongst personnel and resolve blockers as early as possible
• Assist in guiding change management as needs of the program are identified and integrated into processes
• Assist with driving operational and automation improvements to promote ongoing process efficiencies
• Assist with provide strategic guidance to project managers and cross-functional teams in ways that promote client satisfaction, talent retention, and corporate culture
• Contribute where necessary to individual project management efforts and/or support other duties as requested

Skills, Knowledge & Expertise

What we are looking for in you

At NCC Group we are passionate about passionate people. We are looking for an individual who thrives in an ever-changing environment; someone who can work with multiple teams to get the job done and deliver great work.

• Bachelor’s degree preferred (or equivalent experience)
• Previous project or program management experience
• Practical experience maneuvering fast-paced technology or information security environments, and/or supporting consultative technical assessments (strongly preferred)
• Exceptional customer service skills and experience managing client relationships, preferably software, energy, finance, medicine, etc.
• Evidence of high-level workload management skills with a proven track record of managing challenging, large-scale projects and clients
• Demonstrated experience working in unstructured environments that require designing and implementing creative project/program management methodologies
• Ability to stay focused, proactive, and positive in high pressure situations while engaging triage, prioritization, or problem-solving skills
• Evidence of resource management, scheduling, and dependency tracking skills with a proficiency in task management
• Experience with (project-based) team management; proven ability to influence and lead cross-functional teams
• Ability to work in a team-oriented environment while making direct contributions to team success
• Agile approach in personal workstyle, with ability to be flexible and adept in dealing with and resolving ambiguity
• Excellent verbal, presentation, and written communication skills
• PMP, PgMP, or other comparable certification(s)
• Knowledge of Microsoft Office application suite, particularly Outlook, Excel, Word and OneNote.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

What do we offer in return?

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th-month pay and performance-based bonus plan
• Day-1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what's next?

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.