Associate Product Support: EDI & Unix/Linux Specialist

OpenText; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

OpenText is seeking a technical support specialist to join our team in Makati. You will handle escalations from multiple groups and provide resolutions in a live production environment, ensuring service levels are met.

You will troubleshoot applications on Unix/Linux, prioritize EDI-related issues, and generate reports on errors to drive improvements. On-call duties and rotating APAC/EMEA/US hours may apply.

Qualifications

• Strong English communication and ability to convey technical solutions to customers.
• Experience providing technical support in production environments.
• Knowledge of EDI is preferred.

Responsibilities

• Take escalations from Support, Professional Services, Operations, and Product Development.
• Provide technical support in production, respond to service levels, and develop resolutions.
• Troubleshoot applications in Unix/Linux environments.
• Support enhanced file/transaction error handling and reporting per business needs.
• Possibility of on-call duties and weekend rotation.
• May require APAC/EMEA/US shift rotations.
• Amenable to full onsite work in Makati.

Skills

English communication

Customer orientation

EDI knowledge

Tools

Unix/Linux

Job description

OpenText is seeking a technical support specialist to join our team in Makati. You will handle escalations from multiple groups and provide resolutions in a live production environment, ensuring service levels are met.

You will troubleshoot applications on Unix/Linux, prioritize EDI-related issues, and generate reports on errors to drive improvements. On-call duties and rotating APAC/EMEA/US hours may apply.