Associate IT Engineer

NNE Inc.; Hinoba-an; On-site; PHP 265,000 - 424,000; Full time

Job summary

NNE Inc. in Bangalore, India, seeks an Associate IT Support Engineer to provide Level 2 support for ABB 800xA DCS during hypercare and stabilization.

You will work with engineering, operations and customer teams to troubleshoot issues and ensure system availability. We value a proactive, detail-oriented professional with 1–3 years in industrial automation, fluent English, and a bachelor’s degree in a related field.

Qualifications

• Bachelor’s degree or equivalent in Engineering, CS, IT, Automation or related field.
• 1–3 years in industrial automation, control systems or application support.
• Hands-on exposure to ABB 800xA DCS and related concepts.
• Experience with incident management and support operations.

Responsibilities

• Troubleshoot ABB 800xA installation and deployment issues.
• Support system configuration, administration, and project setup.
• Investigate logic development and application issues.
• Integrate ABB 800xA with third-party systems and interfaces.
• Manage access, security, and user administration tasks.
• Monitor incidents, identify root causes, and drive resolutions.
• Develop and maintain KB articles and support documentation.
• Support change control and continuous improvement activities.
• Collaborate with global stakeholders during hypercare periods.

Skills

Troubleshooting

Industrial automation

Problem solving

Communication

Team collaboration

Education

Bachelor’s degree in Engineering, Computer Science, Information Technology, Automation, or related field

Tools

ABB 800xA

OPC DA

OPC HDA

BMI concepts

DCS configuration

Job description

Who we are

We are a leading pharma engineeringcompany shaping the future of API pharma engineering globally. Leveraging theexpertise of 2,000+ employees across Denmark, India, and the US, we design,build and optimise pharmaceutical manufacturing facilities that are essentialto the health and well-being of patients everywhere.

Our success isdriven by passion, innovation, and collaboration — with our customers andacross our teams and disciplines. If you share our dedication to a noble causeand our passion for API pharma engineering, then NNE is the place for you.

About the role

Location: Bangalore, India

Experience: 1-3 years

Department: Manufacturing Solutions

How you mightspend your days

As an Associate IT Support Engineer, youwill be part of the DCS support team responsible for providing Level 2 (L2)support for ABB 800xA systems, primarily during project hypercare andstabilization phases. You Will collaborate with engineering, operations, andcustomer teams to troubleshoot technical issues, ensure system availability,and support smooth project execution.

Key responsibilities include, but are notlimited to:

• • Troubleshooting ABB 800xA system installation and deployment issues.
• • Supporting system configuration and administration activities.
• • Assisting in project creation, configuration, and environment setup.
• • Investigating and resolving logic development and application issues.
• • Supporting integration of ABB 800xA with third-party systems and interfaces.
• • Troubleshooting access synchronization, user management, and security-relatedissues.
• • Resolving issues related to adding and commissioning Soft Controllers andPhysical Controllers.
• • Monitoring incidents, analyzing root causes, and driving timely resolutions.
• • Creating, maintaining, and improving Knowledge Base (KB) articles and supportdocumentation.
• • Supporting change management, issue tracking, and continuous improvementactivities.
• • Working closely with global stakeholders during hypercare periods to ensurestable operations

Who you are

We care about who you are as a person.In the end, how you work, and your energy is what impacts the effort we do as ateam. As a person, you:Are a proactive and detail-oriented professional with a passion for industrialautomation and technical problem-solving. You enjoy troubleshooting complexsystem issues, collaborating with cross-functional teams, and deliveringhigh-quality support in a fast-paced environment. You are customer-focused,eager to learn, and committed to providing reliable operational support.

What you bring to the role

In all positions there are some thingsthat are needed, and others a bonus. We believe these qualifications are neededfor you to do well in this role:

• • Bachelor’s degree in Engineering,Computer Science, Information Technology, Automation, or a related field.
• • 1-3 years of experience in industrial automation, control systems, orapplication support roles.
• • Hands-on exposure to ABB 800xA Distributed Control System (DCS).
• • Understanding of system installation, configuration, project setup, andcontroller engineering concepts.
• • Experience with incident management processes and support operations.
• • Ability to perform troubleshooting, issue analysis, and root causeidentification.
• • Knowledge of OPC DA and OPC HDA services and related connectivity issues.
• • Familiarity with Batch Management Interface (BMI) concepts andtroubleshooting activities.
• • Exposure to ABB standard engineering, operation, and support documentation.
• • Experience creating and maintaining technical documentation and KnowledgeBase articles.
• • Strong analytical, communication, and problem-solving skills.
• • Ability to work extended hypercaresupport periods when required.
• • You should be fluent in English.

Life at NNE

NNE is short for Novo NordiskEngineering. And for all of us who work here, NNE means so much more.

At NNE, you become part of a vibrant,project-based environment built on close day-to-day collaboration. The role istherefore primarily on-site, with physical presence at the workplace expectedfive days a week. Limited flexibility for occasional remote work may beaccommodated in line with business needs.

We are, at our core, a people businessand, as such, committed to continuously developing our people and the way wework together. We do not expect you to know it all from day one, and we trulybelieve a great start makes a real difference. We therefore welcome newcolleagues with our award-nominated onboarding programme, supported by a rangeof in-house talent and development initiatives designed to support yourlong-term growth.

Fair hiring

At NNE, we are committed to an inclusive recruitmentprocess and equal opportunities for all job applicants. To maintain fairness,we request that you refrain from including a personal photo in your CV.

We invite to interviews on a running basis.