Associate II Client Contact

FIS; Makati; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Diverse career opportunities

Professional development

Competitive pay and benefits

Career growth tools

Job summary

FIS in Makati, Philippines seeks an experienced payments operations specialist to monitor file imports, respond to client inquiries, and support job scheduling in a production environment. The role is full time and on-site at our Manila office, with opportunities to contribute to automation and process improvements.

Ideal candidates bring 2+ years of customer service, knowledge of mainframe/open systems, and experience with production control tools, paired with strong troubleshooting and

Qualifications

• Customer service experience (2+ years preferred).
• Mainframe and/or open systems knowledge.
• Experience with production control tools.
• Strong troubleshooting and communication skills.

Responsibilities

• Monitor payment file imports, processing, and execution.
• Respond to client inquiries regarding current, past, and future payment execution.
• Support job scheduling and monitoring in a production environment.
• Research and resolve user, system, and processing issues.
• Follow escalation procedures and meet service level agreements.
• Coordinate testing of application, system, and process changes.
• Contribute to operational improvements and automation initiatives.
• Maintain disaster recovery and business continuity procedures.
• Provide internal training and documentation.

Skills

Customer service experience

Mainframe/open systems knowledge

Production control tools

Troubleshooting & communication

Tools

Production control tools

Job description

Job Description:

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Monitor payment file imports, processing, and execution.
• Respond to client inquiries regarding current, past, and future payment execution.
• Support job scheduling and monitoring in a production environment.
• Research and resolve user, system, and processing issues.
• Follow escalation procedures and meet service level agreements.
• Coordinate testing of application, system, and process changes.
• Contribute to operational improvements and automation initiatives.
• Maintain disaster recovery and business continuity procedures.
• Provide internal training and documentation.

What you bring:

• Customer service experience (2+ years preferred).
• Mainframe and/or open systems knowledge.
• Experience with production control tools.
• Strong troubleshooting and communication skills.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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