Associate - Customer Care

Principal Global Services (Philippines) LLC; Taguig; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Principal Global Services (Philippines) LLC is seeking a customer service professional for inbound calls with dental providers and customers. You will deliver courteous, accurate information and resolve inquiries across multiple systems.

The role requires strong English communication, organizational skills, and the ability to maintain confidentiality while adhering to company policies. Willingness to work non-traditional hours may be required.

Formación

• 2+ years of customer service experience or equivalent
• Strong English communication skills (verbal and written)
• Excellent organizational and phone communication skills
• Proficient typing and MS Office skills
• Ability to navigate multiple software systems efficiently
• Fast learner adapting to new call center tools
• Ability to manage multiple tasks in a fast-paced environment
• Ability to maintain confidentiality at all times

Responsabilidades

• Provide outstanding service to dental provider offices and customers via inbound calls
• Anticipate needs while using multiple systems for a seamless experience
• Build trusted relationships with provider offices delivering accurate information
• Escalate issues when needed to ensure timely resolution
• Identify opportunities to enhance provider and customer experience and share feedback
• Deliver prompt, courteous service while adhering to laws, regulations and policies
• Demonstrate integrity and collaboration with all areas of Principal Financial Group

Conocimientos

Customer service

English communication

Typing

MS Office

Internet browsers

Multi-system navigation

Attention to detail

Confidentiality

Herramientas

MS Office

Internet browsers

CRM systems

Descripción del empleo

What You'll Do

• Provide outstanding service to dental provider offices and customers through inbound phone calls, ensuring each interaction is positive, professional, and aligned with established service processes.
• Anticipate provider office and customer needs while navigating multiple systems and tools; leverage knowledge of prior interactions to deliver a seamless, integrated 360° experience.
• Build strong, trusted relationships with provider offices and internal teams by delivering accurate information, clearly communicating processes, and resolving inquiries in real time.
• Recognize when issues need escalation and take appropriate action to ensure timely resolution.
• Identify opportunities to enhance the providers and customer experience and share provider and customer feedback to support enterprise improvements.
• Deliver prompt, courteous, and high-quality service while adhering to all applicable laws, regulations, and company policies, including the Corporate Code of Ethics and compliance guidelines.
• Demonstrate integrity, professionalism, and a collaborative spirit when working with all areas of the Principal Financial Group.

Who You Are

• 2+ years of customer service experience, or equivalent through work experience, training, military service, or education.
• Strong English communication skills, both verbal and written.
• Excellent organizational, customer service, and phone communication skills.
• Strong typing skills and proficiency with MS Office and internet browsers.
• Ability to navigate multiple software systems and web applications efficiently.
• Quick learner with the ability to adapt to new computer applications and call center tools.
• Proven ability to manage multiple tasks in a fast‑paced environment with strong attention to detail.
• Ability to learn a broad range of products and effectively use reference tools and resources.
• Ability to maintain confidentiality at all times.
• Willingness to work non‑traditional hours, as needed.