Assoc Quality Systems Specialist - Japanese Language

Medtronic; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking an Associate Quality Systems Specialist for the Regional Quality team, located at BGC, Taguig City, Philippines. The role involves end-to-end compliant handling, including communication with stakeholders in Japan and internal teams, primarily via written channels.

You will enter complaint information, follow up for details, and prepare customer letters as part of the process. A Bachelor’s degree and bilingual capabilities are required.

Qualifications

• Bachelor's degree in any field is required.
• 0-2 years of relevant experience or related role within the Medical Device industry (Regulatory and Quality role).
• Able to communicate in both English and Japanese (N4 or above certification) as the role will require communication with stakeholders from Japan.

Responsibilities

• Entering incoming potential complaint information into designated complaint handling system.
• Executing attempts for follow-up information.
• Delivery customer letters.
• Other processes in complaint handling

Skills

English language

Japanese language

Education

Bachelor's degree

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Associate Quality Systems Specialist will be part of the Regional Quality team responsible for end-to-end compliant handling. This role will be located in BGC, Taguig City, Philippines.

The process may include ones that requires translation English to Japanese, or Japanese to English. The role is expected to communicate with internal stakeholders located both in Japan and outside the country but within the organization. Majority of communication is being made by writing (such like email, Microsoft Teams), with regular team meetings held in Japanese.

Primary Responsibilities

• Entering incoming potential compliant information into designated complaint handling system
• Executing attempts for follow-up information
• Delivery customer letters
• Other processes in complaint handling

Required Qualifications

• Bachelor's Degree in any field is required
• 0-2 years of relevant experience or related role within the Medical Device industry (Regulatory and Quality role)
• Able to communicate in both English and Japanese (N4 or above certification) as the role will require communication with stakeholders from Japan

Preferred Qualifications

• Good understanding of ISO Quality Management Systems (ISO 9001, 13485)
• Experience working in Medical device industry
• Related experience in Quality or Regulatory roles

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).