Assistant Store Operations Manager — Lead, Inventory & Service

Gaisano Brothers Merchandising, Inc.; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Gaisano Brothers Merchandising, Inc. is seeking an Assistant Branch Manager – Store Operations in Metro Manila to support the Branch Manager in driving day-to-day retail performance.

You will lead on-floor operations, oversee inventory accuracy, and ensure exceptional customer service across shifts. You will coach floor supervisors and cashiers, implement loss-prevention measures, and coordinate schedules to handle peak traffic while maintaining compliance with health, safety, and labor

Qualifications

• Bachelor's degree in Business Administration or related field.
• 2–4 years of supervisory experience in retail operations.
• Proficiency with POS platforms and retail inventory systems.
• Strong leadership and cash handling skills.

Responsibilities

• Oversee opening and closing routines, security, and cash protocols.
• Supervise sales floor activities and ensure store presentation.
• Act as Manager-on-Duty when Branch Manager is absent.
• Manage end-to-end inventory control and shrinkage reduction.
• Oversee POS operations, cash drawer reconciliations, and deposits.
• Ensure adherence to operational guidelines and safety standards.
• Lead and mentor floor supervisors and cashiers.
• Assist in drafting work schedules for peak hours.
• Resolve escalated customer issues and minimize returns/exchanges.

Skills

Leadership

Customer service

Operational leadership

Conflict resolution

Education

Bachelor's degree in Business Administration

Tools

POS Systems

Inventory Software

Microsoft Excel

Microsoft Word

Job description

Gaisano Brothers Merchandising, Inc. is seeking an Assistant Branch Manager – Store Operations in Metro Manila to support the Branch Manager in driving day-to-day retail performance.

You will lead on-floor operations, oversee inventory accuracy, and ensure exceptional customer service across shifts. You will coach floor supervisors and cashiers, implement loss-prevention measures, and coordinate schedules to handle peak traffic while maintaining compliance with health, safety, and labor