Assistant Restaurant Manager (Tacloban - Palo - Alangalang)

Chan Group Of Companies; Leyte; On-site; PHP 279,000 - 446,000; Full time

Job summary

Chan Group Of Companies is seeking an Assistant Restaurant Manager in the Philippines to support the Restaurant Manager in achieving store sales, operations, customer service, people development, and profitability goals through day-to-day restaurant operations and shift management.

Responsibilities include managing daily operations, driving sales and profitability, ensuring policy compliance and food safety, and coaching store personnel to improve performance and guest experience.

Qualifications

• Bachelor's Degree in any course (Hotel and Restaurant Management or Business-related course preferred).
• Strong customer focus and attention to detail.
• Good leadership, communication, and decision-making skills.

Responsibilities

• Manage day-to-day restaurant operations and ensure smooth shift execution and high quality of service across all business channels.
• Support achievement of sales, FSC (Food, Service, and Cleanliness), and profitability targets.
• Ensure compliance with company policies, food safety, labor, and operational standards.
• Monitor manpower deployment, customer service, inventory, and cost control.
• Lead, coach, and develop store personnel to improve performance and productivity.
• Handle customer concerns and help ensure excellent guest experience.
• Prepare and monitor operational reports, inventory, and administrative requirements.
• Perform administrative duties, such as organizing the office, filing documents, securing permits, preparing reports and implementing safety programs.

Skills

Leadership

Customer focus

Communication

Operations management

Results-oriented

Policy compliance

MS Office

Education

Bachelor's Degree

Job description

The Assistant Restaurant Manager (ARM) supports the Restaurant Manager in achieving the store's sales, operational, customer service, people development, and profitability goals through effective day-to-day restaurant operations and shift management.

Depending on operational requirements, the ARM may be assigned a Key Result Area (KRA), such as but not limited to: Sales & Marketing Management (SMM), Service Quality Management (SQM), Product Quality Management (PQM), or Human Resource Management (HRM).

Possible Store Locations:

• Jollibee: Alangalang, Tacloban
• Chowking: Tacloban, Palo

What You'll Do (Duties and Responsibilities)

Assistant Restaurant Managers are expected to:

• Manage day-to-day restaurant operations and ensure smooth shift execution and high quality of service across all business channels
• Support achievement of sales, FSC (Food, Service, and Cleanliness), and profitability targets
• Ensure compliance with company policies, food safety, labor, and operational standards
• Monitor manpower deployment, customer service, inventory, and cost control
• Lead, coach, and develop store personnel to improve performance and productivity
• Handle customer concerns and help ensure excellent guest experience Support implementation of sales-building, operational improvement, and people development programs
• Prepare and monitor operational reports, inventory, and administrative requirements
• Perform administrative duties, such as but not limited to organizing the office, filing documents, securing permits, preparing reports and implementing safety programs.
• Perform other duties as assigned by Management

Possible Key Result Areas (KRA):

• Sales & Marketing Management – lead execution of sales-building activities, local marketing and promotional program; monitor and recommend strategies to improve store sales performance
• Service Quality Management – oversee customer service, cashiering, manpower positioning and guest satisfaction; ensure compliance with service standards and operational procedures
• Product Quality Management – oversee kitchen operations, food quality, food safety and inventory management; monitor production efficiency, wastages, inventory and stocks and food cost performance
• Human Resource Management – supports manpower planning, hiring, orientation, crew training and certification and other HR-related admin tasks; ensure compliance with company policies and government requirements

What You'll Need (Qualifications)

Education:

• Bachelor's Degree in any course (Hotel and Restaurant Management or Business-related course preferred)

Work Experience:

• At least 1-2 years work experience as leader/supervisor inretail, food service industry, customer service or any customer-facingwork environment

Certifications/Trainings:

• Completion of Basic Operations Training Program (BOTP) for Jollibee, Chowking, Greenwich or Mang Inasal is an advantage

Skills & Work Ethic:

• Strong customer focus and attention to detail
• Good leadership, communication, and decision-making skills
• Ability to manage operations and lead teams effectively
• Results-oriented with initiative to improve sales, profitability, and operational efficiency
• Committed to compliance with company policies and operational standards
• Proficient in using Microsoft Office programs like Word and Excel