Assistant Operations Manager (URGENT with Healthcare AR experience)

Global Healthcare Resource Philippines Inc.; Muntinlupa; On-site; PHP 700,000 - 950,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Collaborative workplace

Job summary

Global Healthcare Resource Philippines Inc. is seeking an Assistant Operations Manager to lead the day-to-day operations of our healthcare accounts receivable team from our Alabang office in Muntinlupa City.

This role drives operational excellence and ensures compliant, efficient service delivery to clients and patients. You will oversee staffing, performance metrics, and process improvements while mentoring call centre staff to meet SLAs in a fast-paced environment.

Qualifications

• Essential healthcare AR experience with required compliance knowledge.
• Proven supervisory or management experience in call centre or customer service.
• Understanding of healthcare billing cycles and related processes.
• Strong data interpretation and decision-making based on KPIs.
• Excellent verbal and written communication across levels.
• Commitment to high-quality patient and client service.
• Experience with call centre CRM and healthcare AR platforms.
• Strategic thinking with ability to troubleshoot under pressure.
• Meticulous documentation and regulatory compliance mindset.
• Ability to manage multiple priorities with structured workflows.

Responsibilities

• Oversee day-to-day operations of AR team ensuring regulatory compliance.
• Monitor KPIs, identify improvements and implement corrective actions.
• Supervise, train and mentor call centre staff for performance enhancement.
• Manage staffing levels and scheduling to meet SLAs.
• Handle escalated inquiries and complex billing issues.
• Collaborate across departments to align AR with business goals.
• Conduct QA reviews of agent interactions and documentation.
• Prepare operational reports for senior management decisions.
• Maintain records in compliance with healthcare data protection.
• Identify opportunities for process optimisation and efficiency.

Skills

Healthcare AR

Supervisory experience

Healthcare operations

Analytical skills

Communication

Customer service

AR systems

Problem solving

Attention to detail

Organisational skills

Job description

About us

Global Healthcare Resource Philippines Inc. is a leading healthcare services company dedicated to delivering exceptional support and solutions within the healthcare industry. We pride ourselves on maintaining the highest standards of professional service whilst fostering a collaborative and inclusive workplace culture. Our commitment to excellence drives everything we do, from our customer interactions to our internal operations.

About the role

We are urgently recruiting an Assistant Operations Manager to join our dynamic team at our office in Alabang, Muntinlupa City, Metro Manila. This is a full-time position that plays a crucial operational and strategic role within our call centre and customer service operations. As Assistant Operations Manager, you will be instrumental in supporting the efficient day-to-day operations of our healthcare accounts receivable services, ensuring that our team delivers outstanding service to our clients and their patients. Your experience in healthcare accounts receivable will be essential to your success in this role, as you will manage workflows, monitor performance metrics and oversee staff to maintain our commitment to excellence and compliance standards.

Key responsibilities

• Oversee day-to-day operations of the accounts receivable team, ensuring compliance with healthcare industry regulations and company policies

• Monitor and analyse key performance indicators (KPIs) related to call centre and accounts receivable functions, identifying areas for improvement and implementing corrective actions

• Supervise, train and mentor call centre staff, providing coaching and feedback to enhance individual and team performance

• Manage staffing levels and scheduling to ensure adequate coverage and service level agreements (SLAs) are met

• Handle escalated customer inquiries and resolve complex issues related to healthcare billing and accounts receivable processes

• Collaborate with other departments to ensure seamless integration of accounts receivable operations with broader business objectives

• Conduct quality assurance reviews of agent interactions and documentation to maintain service standards

• Prepare operational reports and present findings to senior management for strategic decision-making

• Maintain accurate records and documentation in compliance with healthcare data protection and privacy regulations

• Identify opportunities for process optimisation and operational efficiency within the accounts receivable function

What we're looking for

• Essential experience in healthcare accounts receivable: Demonstrated background working specifically with healthcare AR processes, systems and compliance requirements

• Supervisory or management experience: Proven track record of leading, motivating and developing teams in a call centre or customer service environment

• Knowledge of healthcare operations: Understanding of healthcare billing cycles, insurance verification, claims processing and related compliance standards

• Strong analytical skills: Ability to interpret data, identify trends and make data-driven decisions to improve operational performance

• Excellent communication abilities: Proficiency in communicating with staff at all levels and articulating complex information clearly

• Customer service focus: Commitment to delivering high-quality customer interactions and maintaining professional standards

• Proficiency with relevant systems: Experience with call centre management software, CRM systems and healthcare-specific AR platforms

• Problem-solving mindset: Ability to think strategically, troubleshoot issues and implement effective solutions under pressure

• Attention to detail: Meticulous approach to documentation, compliance and accuracy in healthcare accounts receivable processes

• Organisational skills: Capability to manage multiple priorities, meet deadlines and maintain structured workflows

What we offer

At Global Healthcare Resource Philippines Inc., we are committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages, opportunities for career advancement and ongoing professional development within a rapidly expanding healthcare services organisation. We foster a collaborative work environment where your contributions are valued and recognised. Our team benefits from exposure to diverse healthcare challenges and the opportunity to work with industry-leading processes and technologies. We believe in investing in our people and providing them with the tools and support they need to succeed and thrive in their careers.