Assistant Manager, Wealth Operations

HSBC; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

HSBC Philippines is seeking an experienced Assistant Manager, Wealth Operations to implement the sales fulfillment process for insurance propositions and to support underwriting, policy placement and policy delivery. The role includes MI reporting and maintaining client databases.

You’ll work within the Branch Referral and Non Branch sales team, ensuring excellent customer service, data integrity, and compliant operational practices while driving renewal persistency and cross-sell opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and service oriented.
• 2 to 3 yrs experience in Insurance operations or bank operations.
• Preferably with strong knowledge of insurance products and underwriting processes.
• Proficient in MS Excel and reporting tools.
• With experience in MI reporting or data analytics.

Responsibilities

• Provide sales support to the Branch Referral and Non Branch sales team. Pre-underwrite application forms and other documents prior to submission to the insurance provider; administer insurance documentation (policies, endorsements, cover notes, claims processes, renewal notices, invoicing, etc.); propose solutions for client and sales channel requirements.
• Handle all Sales Channel related insurance end-to-end process including MI reports and database; ensure end-to-end process implementation, database integrity, and in-depth MI reporting for the sales channel.
• Establish high standards of customer service through effective procedures and service standards.
• Improve client retention by meeting all insurance requirements, developing expansion businesses, and achieving renewal persistency targets: 90-100%.
• Maintain high standard of work synergy with sales and internal customers for smooth exchange of client information.
• Promote a culture of sales, service, operational excellence and compliance.
• Create initiatives for overall development, management, control and monitoring of INPH Sales support; review procedures for more efficient end-to-end process.
• Ensure compliance with established workflow, processes and HSBC internal standards.

Skills

Strong communication

Customer focus

Team player

MS Excel

MI reporting

Tools

MS Excel

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager, Wealth Operations

Role Purpose

The Assistant Manager, Sales Support is responsible for implementing the sales fulfillment process for the various insurance propositions handled by the Branch Referral and Non Branch sales team, to include fulfilling client requirements for underwriting, policy placement and policy delivery, MI reporting and maintenance of client database.

Principal Accountabilities

Sales Support

• Provide sales support to the Branch Referral and Non Branch sales team. To pre-underwrite application forms and other documents prior to submission to the insurance provider, perform administration of insurance documentation (policies, endorsements, cover notes, claims processes, renewal notices, invoicing…etc.) and prescribe solutions for client and Sales channel requirements
• Handle all Sales Channel related insurance end-to-end process including MI reports and database. Accountability on the implementation of end to end process, database integrity, analyse and provide in depth MI report to the sales channel.

Customers / Stakeholders

• Establish high standards of customer service through effective implementation of procedures and service standards
• Improve client retention by meeting all their insurance requirements thereby developing expansion businesses and hitting renewal persistency targets: 90-100%

Leadership & Teamwork

• To maintain high standard of work synergy with the sales and internal customers in ensuring smooth exchanges of client information.
• Promote a culture of sales, service, operational excellence and compliance

Operational Effectiveness & Control

• Create initiatives in the over all development, management, control and monitoring of INPH Sales support. This includes review of current procedures and proposed enhancement for a more efficient end to end process.
• Ensure compliance to established workflow and processes
• Ensure compliance with all HSBC procedural requirements and internal control standards.
• Compliance with HSBC Code of Conduct including but not limited to punctuality, positive working attitude (proactiveness), proper discipline, and appropriate personal appearance. Other responsibilities/function as may be required by superiors.

Product Knowledge/Training

• To attend and complete satisfactorily all training workshops, product knowledge and skill development seminars/programs which include but not limited to, enrolment in various product knowledge seminars, training, workshops as deemed necessary.

Qualifications

• Strong communication and interpersonal skills.
• Customer focused and service oriented
• 2 to 3 yrs experience in Insurance operations or bank operations
• Preferably with strong knowledge of insurance products and underwriting processes
• Proficient in MS excel and reporting tool
• With experience in MI reporting or data analytics.
• Team Player

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines