Assistant Manager - Sales and Use Tax

EXL Service Philippines, Inc.; Muntinlupa; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

EXL Service Philippines, Inc. is seeking a Sales and Use Tax Team Lead to oversee U.S. SUT operations, drive accurate reconciliations, timely returns and payments, and provide strong customer and stakeholder support in a busy corporate setting.

The role focuses on coaching, training, and maintaining SLA performance while ensuring audit readiness and continuous process improvements within the tax team.

Qualifications

• Bachelor’s or postgraduate degree in Finance, Accounting, or related field.
• 4–6 years of relevant Sales and Use Tax experience, including supervisory or team leadership experience.
• Experience leading a team in a corporate environment.
• Strong communication and analytical skills.

Responsibilities

• Respond to customer inquiries by phone and email.
• Assist customers with exemption certificates, documentation, and account updates.
• Perform reconciliations of SUT accounts and calculate tax liabilities.
• Coordinate timely tax payments and file accurate returns.
• Prepare monthly tax accruals for expenses.
• Support tax audits and respond to notices.
• Manage stakeholder relationships and provide updates on performance, risks, and escalations.
• Ensure SLAs are met.
• Develop and maintain SOPs and training materials.
• Lead, coach, and develop the team through reviews and training.
• Monitor productivity, quality, and compliance; implement corrective actions.
• Resolve complex tax issues and escalations with timely communication.
• Identify process improvements and implement controls for accuracy and efficiency.

Skills

People leadership

Coaching

Excel proficiency

Communication skills

Tax knowledge

Education

Bachelor’s or postgraduate degree in Finance/Accounting

Tools

Microsoft Excel

ERP systems

Job description

The Sales and Use Tax Team Lead oversees U.S. Sales and Use Tax operations, ensuring accurate reconciliations, timely returns and payments, effective customer and stakeholder support, SLA compliance, audit readiness, and consistent team performance through clear procedures, coaching, and training.

Responsibilities:

• Respond to customer inquiries related to Sales and Use Tax through phone and email.
• Assist customers with Sales and Use Tax exemption certificates, documentation requirements, and account updates.
• Perform reconciliations of Sales and Use Tax accounts and calculate tax liabilities.
• Coordinate timely tax payments and file accurate tax returns.
• Prepare monthly tax accruals for all qualifying expenses.
• Support tax audits and coordinate accurate, timely responses to notices.
• Manage stakeholder relationships and provide clear updates on operational performance, risks, and escalations.
• Ensure the team meets agreed service-level agreements (SLAs).
• Develop and maintain standard operating procedures and training materials.
• Lead, coach, and develop the team through regular performance reviews, feedback, and targeted training.
• Monitor team productivity, quality, and compliance metrics, and implement corrective actions to address performance gaps.
• Resolve complex tax issues and escalations, ensuring timely action and appropriate communication with customers and stakeholders.
• Identify process improvement opportunities and implement controls that strengthen accuracy, efficiency, and compliance.

Key Qualifications:

• Strong knowledge of U.S. Sales and Use Tax procedures and regulations, including exemption certificates, tax accruals, return filing, compliance, and audit support.
• Demonstrated people leadership, coaching, workload management, and performance monitoring skills.
• Advanced proficiency in Microsoft Excel and experience with accounting, tax, or enterprise resource planning systems.
• Strong communication and analytical skills, with the ability to manage priorities, meet deadlines, resolve complex issues, and collaborate effectively with cross-functional stakeholders.

Education and Experience:

• Bachelor’s or postgraduate degree in Finance, Accounting, or a related field.
• Four to six years of relevant Sales and Use Tax experience, including prior supervisory or team leadership experience.
• Proven experience working in a similar corporate environment.

Candidate Profile:

• Experience in Sales & Use Tax (SUT) procedures and compliance
• Strong communication and analytical skills
• Degree in Finance or Accounting
• 4–6 years of relevant experience
• Experience working in a similar corporate environment