Assistant Manager

Aon plc; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Aon Philippines is seeking an Assistant Manager to join our professional and diverse team in Makati. You will retain and grow client relationships, implement Client Promise Plans, and drive renewal strategies with cross-functional support across ARS and insurers.

The role emphasizes risk management, value-based service delivery, and collaboration with internal teams to deliver exceptional client outcomes. Aon offers a global platform and opportunities for professional growth.

Responsibilities

• Retains and grows Aon’s business, cultivating relationships with senior client decision-makers and with day-to-day client contacts.
• Develops and manages the implementation of Client Promise Plans for each client, including a business plan aimed at ARS revenue growth.
• Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered.
• Leads stewardship planning and delivery including Client Promise Review.
• Drives renewal processes and coordinates with teams to develop client-specific renewal strategies.
• Collaborates with BD to introduce Aon’s products and services to grow the business.

Job description

Assistant Manager

We are looking for a dedicated individual to join us as Assistant Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Retains and grows Aon’s business, cultivating relationships with senior-most client decision-makers in the client organization as well as with day-to-day client contacts. Facilitates critical relationships between clients, ARS and insurers.
• Develops and manages the implementation of Client Promise Plans for each client, including a specific business plan aimed at ARS revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Leads stewardship planning and delivery which is also the Client Promise Review.
• Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Negotiates Aon compensation for services, whether fee or commission-based, accordingly. Ensures that the full value of involved ARS specialists and practice groups is promoted.
• Educates clients in risk management, risk transfer, market issues and relevant trends including appropriate benchmarking and data. Seeks to be a trusted business adviser on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial.
• Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values. Establishes clear roles, responsibilities and performance expectations for client service teams that deliver Aon products and services to each client. Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.
• Marshals appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
• Drives the renewal process according to ABG and service plans, assembling the appropriate team to develop and implement the client-specific renewal strategy. Coordinates with Tech Team, practice leaders, Aon Broking Center and other resources in the development and delivery of renewal strategies.
• Actively drives client penetration and new business with existing and potential new customers through the introduction of products, services, lines of business and industry expertise. Follows the Discovery Process of Client Promise to identify each client's needs and develops a Client Promise Plan to help clients achieve their goals and objectives. Serves as a resource of industry, product or market area expertise to internal and external clients.
• Collaborate with BD to introduce all of Aon’s products, services and specialty expertise to create opportunities to grow the business.
• Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensures that account data supports the integrity of company accounting and tracking systems. Manages expenses.
• Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance requirements, Client Promise Methodology). Uses Aon tools and implements processes including, but not limited to Client Promise, ABG, TRS, Aon Connect, Qlikview, CWP, eGlobal.
• Performs related duties as assigned.

How this opportunity is different

This is your opportunity to sell the role! What makes Aon and the role different, and more attractive, than our competitors? Bring the role to life by outlining who they will be collaborating with, and equally who will be supporting them

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]