Assistant Food & Beverage Manager

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Makati invites an experienced Assistant Food & Beverage Manager to lead luxury dining operations across all venues, with a focus on pre-opening activities and establishing service standards that reflect the MO brand. You will recruit, train, and coach the F&B team while ensuring exceptional guest experiences.

This role requires strong financial acumen, collaboration with cross-functional teams, and a passion for service excellence in a luxury hotel environment.

Qualifications

• Minimum of 5–7 years’ experience in Food & Beverage operations within a luxury or five-star hotel environment.
• Prior experience in an Assistant Food & Beverage Manager or senior outlet leadership role is required.
• Pre-opening hotel experience is highly preferred.
• Strong knowledge of restaurant, bar, banquet, and in-room dining operations.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel operations systems and Microsoft Office.
• Must be flexible with working hours, including weekends and holidays.

Responsibilities

• Oversee daily Food & Beverage operations to ensure exceptional guest experiences across all outlets.
• Ensure venues consistently meet Mandarin Oriental brand standards, quality expectations, and service excellence.
• Conduct regular floor presence and guest engagement to anticipate needs, resolve concerns, and build loyalty.
• Monitor hygiene, sanitation, and safety standards in compliance with local regulations and company policies.

Skills

Leadership

Budgeting

F&B Operations

Pre-opening Experience

Guest Service

Communication

Microsoft Office

Job description

The Role

The Assistant Food & Beverage Manager supports the Food & Beverage Manager in overseeing all Food & Beverage operations of Mandarin Oriental Makati during the pre-opening phase and ongoing hotel operations. The role ensures the seamless execution of Mandarin Oriental’s legendary service standards, operational excellence, and financial performance across all dining venues, bars, banquets, and in-room dining.

This position plays a critical role in pre-opening activities including concept implementation, recruitment, training, systems setup, and supplier coordination, while acting as a key operational leader once the hotel opens.

Key Responsibilities

Pre-Opening Responsibilities

• Assist the Food & Beverage Manager in all pre-opening activities, including outlet setup, operational planning, and service concept execution.
• Support the recruitment, selection, onboarding, and training of the Food & Beverage team in alignment with Mandarin Oriental’s service culture.
• Participate in the development of standard operating procedures (SOPs), service sequences, and departmental policies.
• Coordinate with Culinary, Finance, Procurement, Engineering, Sales & Marketing, and other departments to ensure operational readiness.
• Support menu engineering, beverage program development, and product selection with a focus on quality, innovation, and brand positioning.
• Assist in trial runs, soft openings, and rehearsals to ensure smooth operational launch.

Operational Leadership

• Oversee daily Food & Beverage operations to ensure exceptional guest experiences across all outlets.
• Ensure all venues consistently meet Mandarin Oriental brand standards, quality expectations, and service excellence.
• Conduct regular floor presence and guest engagement to anticipate needs, resolve concerns, and build loyalty.
• Monitor hygiene, sanitation, and safety standards in compliance with local regulations and company policies.

Financial & Business Performance

• Assist in achieving departmental revenue, profitability, and cost-control targets.
• Monitor labor costs, productivity, and scheduling efficiency.
• Support inventory management, purchasing controls, and waste reduction initiatives.
• Analyze business performance reports and recommend operational and service improvements.

People Management & Development

• Support the development of a high-performing, engaged, and service-oriented Food & Beverage team.
• Coach, mentor, and motivate colleagues to drive service excellence and professional growth.
• Assist in performance evaluations, succession planning, and training effectiveness.
• Foster a culture of collaboration, accountability, and continuous improvement.

Guest Experience & Brand Representation

• Uphold Mandarin Oriental’s philosophy of legendary service at all times.
• Handle guest feedback, complaints, and service recovery with professionalism and empathy.
• Represent the Food & Beverage department in management meetings, hotel events, and guest interactions.
• Support VIP handling and special events to ensure flawless execution.

Qualifications & Experience

• Minimum of 5–7 years’ experience in Food & Beverage operations within a luxury or five-star hotel environment.
• Prior experience in an Assistant Food & Beverage Manager or senior outlet leadership role is required.
• Pre-opening hotel experience is highly preferred.
• Strong knowledge of restaurant, bar, banquet, and in-room dining operations.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Strong leadership, communication, and interpersonal skills.
• Passion for service excellence and luxury hospitality.
• Proficiency in hotel operations systems and Microsoft Office.
• Must be flexible with working hours, including weekends and holidays.

Success Profile

• Hands-on leader with strong attention to detail.
• Calm, adaptable, and resilient in a fast‑paced pre-opening environment.
• Culturally sensitive and collaborative.
• Results-driven while maintaining a guest‑first mindset.
• Aligned with Mandarin Oriental’s values of integrity, respect, and excellence.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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