Assessment Manager

Lendigroup1; Philippines; On-site; PHP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangement

Wellbeing programs

HMO coverage for you and one dependent

Life insurance from Day 1

25 days of leave (20 vacation, 5 sick)

Job summary

Lendi Group is seeking a Packaging Team Lead to drive efficient submissions and maintain high-quality standards in a hybrid work setting across Manila and Australia. You will lead, coach and develop the Packaging Team, while ensuring clear expectations for productivity, quality, and service levels.

The role requires strong process discipline, stakeholder management, and the ability to escalate complex issues. A hands-on approach during peak periods is valued to keep files moving smoothly.

Qualifications

• Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre‑assessment team.
• Strong understanding of residential home loan documentation, submission preparation and quality control.
• Understanding credit policy and credit risk concepts.
• Experience coaching team members and managing performance in a structured operational environment.
• Excellent stakeholder management across origination, assessment and support teams.
• Clear written and verbal communication skills.
• Comfort working in a fast-paced environment with evolving processes, launch activity and continuous improvement priorities.

Responsibilities

• Lead, coach and develop the Packaging Team to meet productivity, quality, and service levels.
• Manage daily workflow, work allocation and queue priorities.
• Oversee packaging quality, submission readiness and handoff notes.
• Act as first escalation point for complex files and missing documents.
• Collaborate with origination, operations and third-party stakeholders.
• Maintain operating rhythm with daily queue reviews and weekly quality/workload reviews.
• Support SOPs, checklists, readiness criteria and team controls as the function matures.
• Track service performance and report on rework, ageing and risks to stakeholders.
• Remain hands-on during peak periods with triage and priority files.

Skills

Leadership

Stakeholder management

Quality control

Attention to detail

Communication

Coaching

Fast-paced environment

Job description

Key Responsibilities

Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service. Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met. Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline. Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment. Partner closely with origination, operations and third-party stakeholders to align on requirements, handoff standards, status visibility and feedback loops. Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution. Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures. Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders. Remain hands-on in the workflow where required, assisting with triage, packaging review and priority files during peak periods. Ensure the team operates within defined scope, focusing on pre-submission packaging rather than credit decisioning or broader product and policy ownership.

Qualifications & Experience

Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre-assessment team. Strong understanding of residential home loan documentation, submission preparation and quality control, ideally including self-employed application complexity. Strong understanding of credit policy and credit risk concepts. Demonstrated ability to manage queues, balance workload and improve throughput without compromising quality. Experience coaching team members, lifting capability and managing performance in a structured operational environment. Strong stakeholder management skills with the ability to work effectively across origination, assessment and support teams. High attention to detail with sound judgement in identifying missing information, inconsistencies and submission risks. Clear written and verbal communication skills, including concise file notes, status updates and escalation summaries. Comfort working in a fast-paced environment with evolving processes, launch activity and continuous improvement priorities. Good understanding of role boundaries, with the ability to enforce process discipline while avoiding credit decisioning responsibilities. Experience in Philippine people leadership, workforce management and performance management is preferred.

Benefits

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Company Culture & Values

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human . Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.