Quality & Process Trainer

Lendi Group; Makati; On-site; PHP 781,200 - 1,339,200; Full time

Benefits offered by this job

Hybrid work arrangement

HMO + dependents

Life insurance

25 days leave

Internet allowance

Job summary

Lendi Group in Makati, Philippines, seeks a Learning & Capability professional to design and deliver training programs, coach teams, and improve performance across the business. You will develop engaging learning materials, run sessions both virtually and in person, and ensure alignment with compliance and quality standards.

Collaborate with leaders and stakeholders across the organization to identify gaps, track outcomes, and continuously refine learning strategies.

Qualifications

• Exceptional facilitation skills to engage and inspire learners.

Responsibilities

• Deliver the training programs to a weekly structured schedule, focusing on systems usage, process enablement, compliance and customer experience.
• Communicate and collaborate with stakeholders across Lendi Group.
• Use data to optimise learning needs and measure outcomes.
• Design and update learning content including sessions, presentations, eLearning, videos and assessments.
• Facilitate training in virtual and face-to-face environments.
• Ensure content meets quality, legal, audit and compliance standards.
• Support other Learning & Capability initiatives as required.

Skills

Facilitation

Performance coaching

eLearning

Communication

Multitasking

Quality assurance

Process improvement

MS Office/Jira/Confluence/Slack

Agile

Education

Bachelor's degree in business/HR/OD

Tools

Confluence

Jira

Slack

Microsoft Office

Job description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Position Summary & Purpose

Reporting to the Learning & Capability Delivery Team Leader you will deliver structured, national training programs Program and partner with the business to identify training gaps and upskill team members at Lendi Group. Utilising your engaging training and coaching skills, you will educate and coach them to execute on the team processes and procedures, use our systems effectively, provide an exceptional customer experience and adhere to compliance requirements.

Your exceptional communication and stakeholder engagement skills with enable you to effectively consult with stakeholders across the Lendi Group business to ensure you provide relevant and timely feedback on the progress of Team Members and their development of the foundational skills required to set them up for success in their respective role.

Using your creative flair and learning expertise you will create and update learning artefacts including but not limited to Training Sessions plans, Presentations, eLearning, videos and engaging learning activities and assessments such as Kahoot’s.

You will work proactively with the Learning & Capability Operations team to support them to ensure the successful delivery of Learning & Capability Programs that meet the stakeholder requirements.

Job Description

• Deliver the training programs working to a weekly structured schedule, focused on:
  • Systems usage
  • Process enablement
  • Compliance
  • Customer Experience
• Effectively communicate and collaborate with stakeholders across Lendi Group.
• Use data to continuously optimise and effectively determine learning needs.
• Conduct learning needs analysis across the Client Solutions Team and make learning program recommendations.
• Contribute to the design of effective learning Programs, including but not limited to Face to Face and virtual presentations, session plans, eLearning, Helix articles and other training tools.
• Facilitating training sessions in a virtual and face to face environment.
• Utilise your deep understanding of how to apply quality assurance principles and methodologies including knowledge of quality control processes, quality management systems, and relevant industry standards.
• Create creative Learning and Capability content, that when delivered has maximum impact and supports business objectives.
• Maintain brand integrity and a consistent approach across all learning & capability content.
• Ensure that all learning & capability content meets legal, statutory, internal audit and compliance standards.
• Assist with other Learning & Capability initiatives as required.

Qualifications

• Exceptional facilitation skills to engage and inspire learners.
• Ability to analyse performance results and coach to improve performance.
• Exceptional skills in creating and delivering multi-medium training sessions and eLearning.
• Excellent written and verbal communication skills.
• Proven ability to multitask and prioritise to meet deadlines.
• Maintain accurate records of training sessions, process improvement initiatives, and quality assurance activities. Create reports and documentation to track progress and outcomes.
• Knowledge of process improvement methodologies such as Six Sigma, Lean, Quality Management (TQM), or other relevant frameworks.
• Tech-savvy, experience with the Microsoft suite of products, Confluence, Jira and Slack.
• Agile and adaptable to change.
• Bachelor's degree in a relevant field such as business management, organizational development, human resources, or a related discipline.
• Experience working in the Australian Mortgage Industry or within a Learning and Capability team is desirable.
• Experience working within a Finance company and/or Tech start up highly desirable.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’recommitted to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a moreengagingworkplace.

Our culture is guided by our 3 core values:We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.