Academy & Programs Support Specialist

Lendi Services Inc.; Makati; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellbeing programs

HMO coverage + life insurance

25 days leave

Internet subsidy

Growth and training opportunities

Government-mandated benefits

Job summary

Lendi Group in Makati is seeking a Risk, Governance & CRL professional to support risk, compliance, legal, governance, and operational activities across the CRL function. You will help maintain records, assist with reference checks and supplier risk assessments.

You will conduct assurance reviews, control testing, post-settlement reviews, audits, and regulatory support, while identifying gaps and driving continuous improvement in a fast-paced fintech environment.

Qualifications

• At least 1 year experience in Quality Assurance, compliance monitoring, assurance reviews, audit, risk, or governance-related activities.
• Strong skills in clear spoken and written communication.
• Ability to manage multiple tasks and meet deadlines.
• Works well with others and can build positive working relationships.
• High attention to detail, clear written communication, and the ability to remain calm under pressure.
• Understanding of compliance obligations and regulatory frameworks, such as Best Interest Duty, Responsible Lending, and ASIC guidelines (preferred).
• Ability to identify process gaps, analyse trends, and support continuous improvement initiatives.
• Exposure to financial services, mortgage broking, banking, compliance, assurance, or risk environments will be highly regarded.
• Tertiary qualification in a relevant discipline is preferred but not essential.

Responsibilities

• Risk, Governance & CRL Support: assist with risk, compliance, legal, governance, and operational support activities.
• Assurance, Compliance & Control Testing: conduct assurance reviews and monitoring across functions.
• Post-Settlement & Assurance Reviews: perform post-settlement reviews in line with policies and lender requirements.
• Audit, Panel Lender & Regulatory Support: coordinate audits, regulatory requests, and panel reviews.
• Process Improvement & Risk Management: identify gaps and drive improvement across processes and controls.
• Reporting & Stakeholder Engagement: maintain documentation for governance reporting and audit readiness.

Skills

Quality Assurance

Compliance monitoring

Audit

Risk management

Governance

Communication

Attention to detail

Teamwork

Process improvement

Education

Tertiary qualification

Job description

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own property with confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.

• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.

• Make an Impact– Contribute to meaningful projects that shape our business to the future of property finance.

• Grow & Evolve– Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

Risk, Governance & CRL Support

• Support the broader Risk, Compliance & Legal (CRL) team with risk, compliance, legal, governance, and operational support activities.

• Maintainaccurateand up-to-date records within the risk management system, including incidents, issues, KRIs, actions, and governance-related matters.

• Assist with ASIC reference checks and supplier risk assessment activities.

• Support broker governance processes and related administrative activities.

• Assistwith maintenance of the contract register and other Legal team support activities.

• Provide support on ad hoc reviews, projects, and broader CRL initiatives asrequired.

Assurance, Compliance & Control Testing

• Conduct assurance reviews and compliance monitoring activities across various business functions.

• Perform control testing and assurance checks to assess the effectiveness of operational controls and compliance practices.

• Support assurance activities that contribute to strong risk management, governance outcomes, and continuous improvement.

• Assistwith the identification of compliance risks, control gaps, and operational weaknesses across processes and practices.

Post-Settlement & Assurance Reviews

• Conduct post-settlement compliance reviews in line with internal policies, regulatory obligations, and lender requirements.

• Perform other quality assurance reviewsasrequiredto assess compliance and operational adherence.

• Providetimelyand constructive feedback to relevant stakeholdersregardingreview outcomes, findings, risks, andrequiredremediation actions.

• Monitor and track follow-up review activities to support completion of remediation actions and closure ofidentifiedissues.

• Participate in calibration sessions to support consistency in assurance methodologies and assessment standards.

Audit, Panel Lender & Regulatory Support

• Support the preparation and coordination of internal audits, external audits, and panel lender reviews.

• Coordinate and collate documentation, information, and evidencerequiredfor assurance reviews, audits, and regulatory requests.

• Track audit findings, review outcomes, agreed actions, and remediation activities to supporttimelyresolution.

• Assistwith assurance-related requests and review activities across the business.

Process Improvement & Risk Management

• Identifygaps, weaknesses, or inefficiencies in processes, controls, and compliance practices.

• Work collaboratively with stakeholders to strengthen controls and improve governance and compliance outcomes.

• Support continuous improvement initiatives that enhance operational effectiveness, assurance practices, and risk management outcomes.

• Contribute to the implementation of process improvements and sustainable remediation actions across the business.

Reporting & Stakeholder Engagement

• Maintainaccuraterecords and documentation to support governance reporting, audit readiness, and assurance activities.

• Build andmaintaineffective working relationships with stakeholders across the business to support strong risk, compliance, and governance outcomes.

Qualifications

• At least 1 year experiencein Quality Assurance, compliance monitoring, assurance reviews, audit, risk, or governance-related activities.

• Strong skills in clear spoken and written communication.

• Ability to manage multiple tasks and meet deadlines.

• Works well with others and can build positive working relationships.

• High attention to detail, clear written communication, and the ability to remain calm under pressure.

• Understanding of compliance obligations and regulatory frameworks, such as Best Interest Duty, Responsible Lending, and ASIC guidelines (preferred).

• Ability toidentifyprocess gaps, analyse trends, and support continuous improvement initiatives.

• Exposure to financial services, mortgage broking, banking, compliance, assurance, or risk environments will be highly regarded.

• Tertiary qualification in a relevant discipline is preferred but not essential.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.

• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twicea month.

• Holistic wellbeing programs offering 24/7 support

• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.

• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.

• Monthly internet subsidy to help you stay productive at home.

• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.

• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values:We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.