Area Manager, SSD

Amazon; Mexico; On-site; MXN 600,000 - 850,000; Full time

Job summary

Amazon Mexico is seeking an experienced Delivery Area Manager to lead a team of shift managers and associates at a delivery station. You will manage inbound/outbound operations, drive safety and performance, and implement Lean initiatives to continually improve service levels for customers.

You will supervise Process Assistants and Delivery-Service Providers, ensuring training, efficiency, and alignment with safety standards while adapting to growth and changing operational needs across the

Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon experience.
• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English.

Responsibilities

• Day-to-day management of the inbound/outbound operations, focusing on the delivery of Amazon orders direct to customers.
• Lead a team of Process Assistants and Delivery-Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and management.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, with Lean tools to improve operations.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational needs.
• Track and monitor sorting operation and driver dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team to meet building goals.
• Support all safety programs to ensure a safe work environment for all associates and DSPs.
• Proactively identify and lead process improvement initiatives and Lean tools.

Skills

People management

Process improvement

Lean techniques

Fluent English

Education

Bachelor's degree or equivalent

Bachelor's degree in supply chain/operations/engineering/analytics or related field

Job description

Description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in a daily management in a the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stake holders.

Key job responsibilities

• Day-to-day management of the inbound/outbound operations, foscusing on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Ability to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and area performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks.

About The Team

Amazon Logistics, or AMZL, handles all delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work-Life

We believe striking the right harmony between your personal and professional life is critical to life-long happiness and fulfillment.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10435871