AR Services Supervisor - Healthcare (Night Shift)

Med-Metrix; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Med-Metrix is seeking a Supervisor, Accounts Receivable Services to oversee daily AR team activities, monitor follow-ups and ensure timely collections. Responsibilities include weekly QA, productivity reporting, and handling inquiries while maintaining HIPAA compliance.

The role requires leadership, confidentiality, and the ability to train and discipline staff as needed. Work setup is onsite with US night hours.

Qualifications

• Excellent interpersonal, communication and organizational skills.
• Strong verbal and written skills to communicate with patients, co-workers, insurance companies, hospital staff, and clients.
• Ability to work well individually and in a team environment.
• Must be reliable, responsible, goal oriented and flexible.

Responsibilities

• Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
• Perform weekly QA review of their team's work
• Weekly review of staff productivity reports
• Provide weekly staff productivity updates to the AR Analyst
• Provide assistance/resolution to external and internal client inquiries
• Prepares and maintains reports or logs as required
• Maintain a current working knowledge of all healthcare related issues and regulations
• Identifies issues and works with the manager and director to get them resolved
• Provide training, monitoring and feedback as well as disciplinary action as necessary
• Maintain a professional attitude
• Maintain confidentiality at all times
• Monitors their teams attendance and PTO usage
• Other duties as assigned by their management team
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team
• Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion

Skills

Interpersonal skills

Communication skills

Organizational skills

Verbal communication

Written communication

Job description

Med-Metrix is seeking a Supervisor, Accounts Receivable Services to oversee daily AR team activities, monitor follow-ups and ensure timely collections. Responsibilities include weekly QA, productivity reporting, and handling inquiries while maintaining HIPAA compliance.

The role requires leadership, confidentiality, and the ability to train and discipline staff as needed. Work setup is onsite with US night hours.