AR Billing Escalations Analyst

eClerx LLC; Muntinlupa; Ibrido; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

eClerx LLC is looking for an Analyst/Senior Analyst to support the AR Billing Escalations Team in Muntinlupa City, Alabang. This role focuses on high-level escalation management, dispute resolution, and strong collaboration with both internal teams and external agencies.

The position is billable and set in a hybrid workplace with a US shift. The ideal candidate has at least 2 years of relevant experience and a college degree, with the ability to communicate professionally with B2B clients and

Competenze

• 2 years experience in AR/billing or related field.
• College graduate with understanding of billing processes.
• Shift: US time zone readiness and hybrid workplace requirements.

Mansioni

• High-Level Escalation & Dispute Management: handle escalations, resolve billing disputes with customers and stakeholders.
• Internal Support & Documentation: manage tickets, provide invoices, SOAs and proofs for collections.
• Pre-Collection Validation: verify accounts for third-party transfer and reflect status in systems.
• Third-Party Agency Coordination: interface with agencies, verify disputes and data accuracy.
• Special Projects & National Accounts: support reconciliation and process improvements.

Conoscenze

Escalation management

Formazione

College Graduate

Descrizione del lavoro

Program

FM - RTX

BLI Name

AR Billing Escalations Team

Designation

Analyst and Senior Analyst depending on the experience

No of Head Count (s)

2

New Hires/Replacement Hires (HC) by Designation

Replacement

Billed /Unbilled / BU / OPS Bench

Billable

SFDC ID for Billed New Opportunity

Reasons to hire Unbilled / Bench

City / Location

Muntinlupa City, Alabang

Standardized skillset: [Refer attached excel]

see attached

Shift (APJ / EMEA / US / Any combination)

US

Reporting Manager

TBA

Educational Background

College Graduate

Experience Required

2 years

Job Description

1. 1. High-Level Escalation & Dispute Management

   Monitor and manage the Escalations Mailbox, serving as the primary point
   of contact for customers, internal stakeholders, and clients regarding
   payment disputes.
   Conduct deep-dive account reconciliations to identify root causes of billing
   discrepancies and provide definitive resolutions.
   Communicate professionally with B2B clients to resolve complex payment
   issues and maintain positive business relationships.

2. 2. Internal Support & Documentation (Ticket Management)

   Manage and fulfill internal support requests via the ticket management
   system for the collections team.
   Provide essential billing documentation, including detailed invoices,
   Statements of Account (SOA), and verified Proof of Service to facilitate the
   collection process.

3. 3. Pre-Collection Validation (Account Validation Process)

   Execute the account validation process by verifying accounts identified for
   third-party collection transfer.
   Update internal tools and systems to reflect account status, ensuring all
   necessary service cancellations are processed accurately prior to agency
   transfer.

4. 4. Third-Party Agency Coordination

   Manage the interface and external agency coordination with third-party
   collection partners.
   Verify payment disputes raised by agencies, fulfill document requests, and
   perform payment validations to ensure external recovery efforts are
   based on accurate data.

5. 5. Special Projects & National Accounts

   Lead reconciliation efforts for National Accounts, ensuring large-scale
   portfolios are balanced and payments are accurately applied.
   Utilize account reconciliation tools to manage process requests, validate
   disputes, and resolve missing payments.
   Participate in special projects aimed at improving AR processes and
   reducing the volume of recurring billing escalations.

Client Approval mail

see attachment

Comments

1 Bench Resource to cover for shrinkage in Ambius Team

Preferred Start date: (induction date)

21-Sep-26

Collaborators

Richelle Pascual, Atilano Sabulao, Waseem Khan

Workplace: WFM, WIO, Hybrid

WIO