API Portal L1 Production Support Specialist (Hybrid)

East West Banking Corporation; Pateros; Hybrid; PHP 400,000 - 700,000; Full time

Job summary

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow.

We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• 1–3 years in production support, operations, or service management.
• Experience coordinating with cross-functional teams in banking/tech.
• Strong incident management, escalation, and reporting ability.
• Clear client communication translating updates for business.

Responsibilities

• Serve as the primary Level 1 (L1) support contact for API Portal clients.
• Coordinate, document, and track production issues from intake to resolution.
• Escalate to Level 2 (L2) and monitor progress with stakeholders.
• Collaborate with IT, Engineering, Payments Operations, Risk, and Compliance.
• Communicate maintenance, disruptions, and downtimes to clients.
• Maintain logs, documentation, and compliance in production workflows.

Skills

Incident management

Client communication

Cross-functional coordination

Documentation

API basics

Education

Bachelor's degree in Business/IT/related field

Job description

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow.

We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and