APAC Tax Operations Leader — Manila

Northern Trust; Philippines; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Northern Trust in Manila seeks a senior leader to drive APAC Tax Operations and Tax Client Servicing. You will lead managers and teams to ensure accurate tax documentation processing, withholding tax management, relief and reclaim services, and exceptional client service.

This role emphasizes risk management, governance, and continuous improvement in a dynamic financial services environment. The ideal candidate has extensive tax operations leadership experience, strong stakeholder management,

Qualifications

• Extensive ~15yrs of experience in tax operations, custody, fund services, or financial services operations.
• Demonstrated experience leading managers and multiple operational teams.
• Proven track record delivering operational performance, risk management, and client service outcomes.
• Experience driving transformation, process improvement, or operational efficiency initiatives.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Lead day-to-day delivery of APAC Tax Operations and Tax Client Servicing activities.
• Ensure timely and accurate processing of tax documentation, withholding tax setup, tax relief applications, and withholding tax reclaims.
• Monitor performance against KRIs, KPIs, service standards, and operational objectives.
• Identify operational risks and implement controls and remediation plans.
• Drive process improvements and service quality enhancements.
• Manage and develop managers and team leaders responsible for tax operations.
• Support talent development, succession planning, and employee engagement across the function.
• Foster a culture of accountability, collaboration, continuous improvement, and client focus.
• Provide coaching and guidance to leaders to drive performance.

Skills

Global tax operations

People leadership

Stakeholder management

Data-driven decision making

Risk awareness

Process improvement

Education

Bachelor's degree

Job description

Northern Trust in Manila seeks a senior leader to drive APAC Tax Operations and Tax Client Servicing. You will lead managers and teams to ensure accurate tax documentation processing, withholding tax management, relief and reclaim services, and exceptional client service.

This role emphasizes risk management, governance, and continuous improvement in a dynamic financial services environment. The ideal candidate has extensive tax operations leadership experience, strong stakeholder management,