APAC Operations Director - Fleet & Service Excellence

Indie Campers; Metro Manila; Vor Ort; PHP 1.800.000 - 3.200.000; Vollzeit

Zusammenfassung

Indie Campers is seeking an Operations Director to lead regional functions across multiple markets, ensuring cohesive execution of servicing, fleet readiness, and On-Trip support. You will drive regional roadmaps, optimize staffing, and align operations with global strategy.

You will oversee performance metrics, champion process improvements, and scale operations across countries, while ensuring compliance and safety standards. Strong leadership and travel readiness are essential to succeed.

Qualifikationen

• 8-12+ years in multi-site operational leadership within mobility, rental, fleet, logistics, hospitality, or similar industries.
• Bachelor's degree in Business, Finance, Operations Management, or a related field.
• Proven experience leading regional or country-level operations.
• Strong technical and operational understanding of fleet, servicing, support workflows, and customer operations.
• Highly analytical, data-driven, and comfortable with KPIs and complex dashboards.
• Exceptional leadership, coaching, and cross-functional collaboration skills.
• Experience scaling operations across countries or regions is a strong plus.
• Fluent in English; additional languages preferred.
• Willingness to travel frequently across the region.
• Driving License (Category B) required.

Aufgaben

• Lead the regional performance of all operational functions of the regional/continental hub, ensuring alignment with global operational strategy.
• Plan the requirements of operational needs and allocate resources for seasonal demand and expansion.
• Build and execute regional roadmaps to improve fleet quality, service levels, and customer satisfaction.
• Oversee fleet servicing readiness, safety, quality, and reduced downtime across regions.
• Ensure standard servicing routines, workflows, and protocols across countries.
• Monitor unavailability, root causes and improve repair turnaround with coaching and resource planning.
• Drive workforce planning, onboarding, training, and knowledge-system alignment region-wide.
• Ensure on-trip support delivers timely issue resolution and SLA adherence.
• Define and enforce SOPs, compliance, and regional audits across depots.

Kenntnisse

Fluent in English

Travel flexibility

Leadership

Ausbildung

Bachelor's degree in Business/Finance/Ops

Jobbeschreibung

Indie Campers is seeking an Operations Director to lead regional functions across multiple markets, ensuring cohesive execution of servicing, fleet readiness, and On-Trip support. You will drive regional roadmaps, optimize staffing, and align operations with global strategy.

You will oversee performance metrics, champion process improvements, and scale operations across countries, while ensuring compliance and safety standards. Strong leadership and travel readiness are essential to succeed.