APAC Regional Ops Director – Scale Fleet & Service

Indie Campers; Makati; On-site; PHP 7,638,000 - 11,458,000; Full time

Job summary

Indie Campers, the go-to campervan marketplace, seeks a Regional Operations Director for APAC to lead regional teams and optimize fleet availability, service quality, and cost efficiency. Reporting to the COO, you will oversee regional processes, manage depots and their teams, drive operational results, and ensure top-notch customer satisfaction.

You will collaborate with central teams and international suppliers, maintain P&L ownership for your region, and lead strategic expansion initiatives

Qualifications

• Background in Business Management, Engineering or similar education.
• At least 10 years of total relevant experience.
• More than 3 years of proven experience in managing operational teams with P&L ownership.
• Proven track record in establishing operational standards and developing structured operations.

Responsibilities

• Lead and supervise the regional team and the local teams in your region.
• Oversee day-to-day regional operations execution and actively manage the team to achieve the results defined for the region regarding fleet availability, customer satisfaction and operational efficiency.
• Oversee the performance of the local operations and guarantee that the operating standards are being followed and the operational objectives are being met.
• Guarantee that the customer is first, and address all customer feedback with the utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow-up on action plans for continuous improvement;
• Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success
• Lead, coordinate and deliver any projects related to operational expansion within your region;
• Responsible for the P&L management of your region, being part of the management team of the region, along with Revenue & Marketing, People and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in your region. Within this scope you will be required to: be responsible for identifying efficiency initiatives and their effective deployment; be responsible for any relationship with international suppliers for operations that exist within the region; ensure resources are always adjusted to activity levels, constantly forecasting the demand needs and optimising local cost structures.

Skills

Team leadership

Operations management

P&L ownership

Cross-cultural communication

English fluency

Education

Business Management

Engineering

Job description

Indie Campers, the go-to campervan marketplace, seeks a Regional Operations Director for APAC to lead regional teams and optimize fleet availability, service quality, and cost efficiency. Reporting to the COO, you will oversee regional processes, manage depots and their teams, drive operational results, and ensure top-notch customer satisfaction.

You will collaborate with central teams and international suppliers, maintain P&L ownership for your region, and lead strategic expansion initiatives