APAC Customer Service Associate

INFUSE; Mati; On-site; PHP 279,000 - 446,400; Full time

Job summary

INFUSE is looking for a passionate Client Success Specialist based in Mati, Davao Oriental. The role involves building and maintaining client relationships, ensuring timely delivery of services, and supporting clients' needs effectively. Ideal candidates will have a proven track record in client success or hospitality, strong communication skills, and an ability to prioritize tasks in a fast-paced environment. Join us to enhance client experiences and contribute to our success.

Qualifications

• Proven track record managing client relationships in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities effectively in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Client relationship management

Communication skills

Attention to detail

Interpersonal skills

Proactive problem solving

Job description

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we’re seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients’ satisfaction and our company’s success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities

• Build and maintain strong, long‑lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Qualifications

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail and manage priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and the ability to address them effectively.
• Proactive in addressing challenges and offering solutions.

If you’re passionate about building meaningful relationships and delivering top‑notch client experiences, we’d love to hear from you.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.