AP Problem Resolution Specialist

Capgemini; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Capgemini in Manila seeks an experienced professional to support accounts payable processes with strong problem-resolution capabilities. You will ensure timely processing of invoices and contribute to maintaining accuracy and SLA performance in a collaborative team environment.

The role emphasizes knowledge of AP workflows, effective communication, and timely issue resolution to deliver compliant, high-quality service for business outcomes.

Qualifications

• Process incoming invoices and perform initial problem identification and resolution.
• Ensure timely processing of transactions and outputs in accordance with procedures.
• Support team leaders and escalate issues as needed to meet SLA targets.

Responsibilities

• Process daily accounts payable invoices and identify basic issues.
• Resolve operational issues raised by junior team members.
• Maintain accuracy and ensure adherence to desktop procedures and SLAs.

Job description

Capgemini in Manila seeks an experienced professional to support accounts payable processes with strong problem-resolution capabilities. You will ensure timely processing of invoices and contribute to maintaining accuracy and SLA performance in a collaborative team environment.

The role emphasizes knowledge of AP workflows, effective communication, and timely issue resolution to deliver compliant, high-quality service for business outcomes.