Analyst – Vendor Performance
Jones Lang LaSalle Incorporated
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Job summary
Jones Lang LaSalle Incorporated (JLL) is seeking a Procurement Support Specialist for on-site work in Taguig, Philippines. You will compile vendor spend data, prepare review lists, and coordinate SPM cycles across multiple time zones while ensuring data accuracy and timely communication.
You will manage scorecards in Jaggaer, support CAP tracking, and help prepare post-scorecard summaries for leadership reviews.
Qualifications
- 2–4 years’ experience in procurement support, vendor management, supplier performance coordination, or a related analytical role
- Demonstrated experience managing structured data processes with high accuracy requirements
- Offshore/BPO experience with understanding of SLA-driven remote work environments (preferred)
- Experience with Jaggaer or equivalent e-procurement/vendor management platforms (preferred)
- Bachelor’s degree in Business, Commerce, Supply Chain, Procurement, or related field
- Procurement or supplier management coursework demonstrating foundational knowledge (preferred)
- Exposure to facility management or IFM services is advantageous but not mandatory
- Understanding of supplier performance management principles including scorecards, corrective action, and performance review cycles
Responsibilities
- Compile and validate annual vendor spend data to support scorecard list confirmation
- Prepare scope participant lists (suppliers and accounts) for review by onshore teams
- Coordinate resource (SCSC) scheduling and debrief logistics
- Support evaluator nomination processes including data collation and tracking
- Prepare pre-launch communication templates (collective and/or tailored) for internal and external distribution
- Distribute email notifications confirming annual Supplier Performance Management (SPM) cycle commencement
- Create and configure scorecards in Jaggaer per defined templates and evaluation criteria
- Monitor and follow up on evaluation completion status across assigned vendors and accounts
- Track scorecard completion and elevate delays to onshore lead
- Issue completed scorecards to suppliers and accounts, managing follow-up communications
- Identify and action incorrect scoring issues, reopening scorecards where required in line with approval protocols
- Extract and compile scorecard data from Jaggaer for quantitative and qualitative analysis
- Capture and structure key insights summaries for onshore review
- Prepare, coordinate, and format post-scorecard summaries for presentation to S&P Leadership
- Distribute annual SPM report notifications to relevant stakeholders
- Coordinate exchange of SPM pack drafts between onshore leads and vendors ahead of SPM interactions
- Finalise SPM packs and presentation materials ahead of interactions
- Support hosting logistics for SPM interactions (scheduling, dial-in coordination, documentation)
- Capture key topics discussed during SPM interactions and distribute summaries to relevant accounts
- Collect and log Corrective Action Plans (CAPs) from vendors following SPM interactions
- Archive CAPs into Jaggaer with correct categorisation and linkage to vendor records
- Track all open CAPs through to closure, ensuring actions are completed by scheduled end dates and escalating overdue items
- Provide coordination support for Supplier Awards processes, including data collation and nominee preparation
- Achieve on-time creation and issuance of scorecards within defined cycle timelines
- Maintain scorecard completion rates through proactive follow-up and escalation
- Ensure data accuracy in scorecard compilations, CAP records, and SPM summaries
- Deliver scheduled reports and SPM packs on time with complete and accurate information
- Archive CAPs into Jaggaer within 48-hour SLA of receipt
- Maintain stakeholder satisfaction from onshore S&P teams on quality and responsiveness
- Maintain data security compliance and platform usage standards
- Identify minimum 2 process improvements annually with measurable efficiency gains
Skills
Education
Tools
Job description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
- Compile and validate annual vendor spend data to support scorecard list confirmation
- Prepare scope participant lists (suppliers and accounts) for review by onshore teams
- Coordinate resource (SCSC) scheduling and debrief logistics
- Support evaluator nomination processes including data collation and tracking
- Prepare pre-launch communication templates (collective and/or tailored) for internal and external distribution
- Distribute email notifications confirming annual Supplier Performance Management (SPM) cycle commencement
- Create and configure scorecards in Jaggaer per defined templates and evaluation criteria
- Monitor and follow up on evaluation completion status across assigned vendors and accounts
- Track scorecard completion and elevate delays to onshore lead
- Issue completed scorecards to suppliers and accounts, managing follow-up communications
- Identify and action incorrect scoring issues, reopening scorecards where required in line with approval protocols
- Extract and compile scorecard data from Jaggaer for quantitative and qualitative analysis
- Capture and structure key insights summaries for onshore review
- Prepare, coordinate, and format post-scorecard summaries for presentation to S&P Leadership
- Distribute annual SPM report notifications to relevant stakeholders
- Coordinate exchange of SPM pack drafts between onshore leads and vendors ahead of SPM interactions
- Finalise SPM packs and presentation materials ahead of interactions
- Support hosting logistics for SPM interactions (scheduling, dial-in coordination, documentation)
- Capture key topics discussed during SPM interactions and distribute summaries to relevant accounts
- Collect and log Corrective Action Plans (CAPs) from vendors following SPM interactions
- Archive CAPs into Jaggaer with correct categorisation and linkage to vendor records
- Track all open CAPs through to closure, ensuring actions are completed by scheduled end dates and escalating overdue items
- Provide coordination support for Supplier Awards processes, including data collation and nominee preparation
- Achieve ≥95% on-time creation and issuance of scorecards within defined cycle timelines
- Maintain ≥90% scorecard completion rates through proactive follow-up and escalation
- Ensure ≥98% data accuracy in scorecard compilations, CAP records, and SPM summaries
- Deliver 100% of scheduled reports and SPM packs on time with complete and accurate information
- Archive 100% of CAPs into Jaggaer within 48-hour SLA of receipt
- Achieve ≥4.5/5 stakeholder satisfaction from onshore S&P teams on quality and responsiveness
- Maintain 100% compliance with data security protocols and platform usage standards
- Identify minimum 2 process improvements annually with measurable efficiency gains
- Advanced Excel proficiency (pivot tables, VLOOKUP, data analysis, charting)
- Procurement platform experience (Jaggaer and Aravo preferred)
- Data compilation, structuring, and quality management with high attention to detail
- Ability to produce clean, professional reporting outputs and presentation materials
- Strong written English for vendor correspondence, stakeholder communications, and reporting
- Verbal English proficiency for team calls and onshore coordination
- Stakeholder management across multiple time zones
- Sound judgement on when to elevate issues to onshore leads
- Multi-workstream management across simultaneous SPM cycle phases
- Deadline management with proactive communication on risks
- Documentation discipline – organised file structures, version control, and Jaggaer data hygiene
- Ability to work independently in an offshore environment within structured guidance
- 2–4 years’ experience in procurement support, vendor management, supplier performance coordination, or a related analytical role
- Demonstrated experience managing structured data processes with high accuracy requirements
- Offshore/BPO experience with understanding of SLA-driven remote work environments (preferred)
- Experience with Jaggaer or equivalent e-procurement/vendor management platforms (preferred)
- Bachelor’s degree in Business, Commerce, Supply Chain, Procurement, or related field
- Procurement or supplier management coursework demonstrating foundational knowledge (preferred)
- Exposure to facility management or IFM services is advantageous but not mandatory
- Understanding of supplier performance management principles including scorecards, corrective action, and performance review cycles
- Proficiency in Microsoft Office Suite (Excel advanced, Word, PowerPoint, Outlook)
- Experience with e-procurement platforms or demonstrated ability to rapidly learn procurement technologies
- Database management fundamentals with understanding of data integrity principles
Continuous learning mindset with willingness to develop procurement and vendor management expertise
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
On-site –Taguig, Philippines
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way forward. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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