Analyst, MNR

Saks Fifth Avenue Llc; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Job summary

Exemplar Luxury Group, the luxury retailer network behind Saks Fifth Avenue, seeks a Fraud Analytics Specialist to monitor transactions, analyze loss trends, and investigate anomalies to protect customer experience and financial integrity.

Join a fast‑paced team focused on proactive fraud prevention, cross‑functional collaboration, and continuous process improvements within a leading luxury retailer network.

Qualifications

• Experience in fraud investigation or loss prevention.
• Ability to translate data into actionable insights.
• Familiarity with fraud platforms and risk controls.

Responsibilities

• Fraud investigation & trend analysis of customer transactions and claims.
• Create preventive rules and measures to stop recurring fraud patterns.
• Maintain confidentiality and contribute to cross-functional strategies and process improvements.

Skills

Strategic Thinking

Analytical Thinking

Fraud Prevention

Job description

WHO WE ARE

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

YOU WILL BE

Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

WHAT YOU WILL DO

• Fraud Investigation & Trend Analysis: Analyze customer transactions and claims to spot fraudulent trends (e.g., MNR/RNR, high returns, abuse, friendly fraud) and build evidence-backed decisions to accept or reject them
• Proactive Prevention & Rule Creation: Turn investigation insights into actionable rules and preventive measures to neutralize recurring fraud patterns and secure operational controls
• Confidentiality & Strategy: Maintain strict confidentiality over all investigative data while actively contributing to cross-functional business strategies and continuous process improvements

WHAT YOU WILL BRING

• Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical thinking to translate data into actionable insights and measurable outcomes
• Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously enhance operational efficiency and security posture

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.