Analyst – Application Engineers (Business + IT Analyst)

Gratitude Philippines; Manila; On-site; PHP 1,116,000 - 1,205,000; Full time

Job summary

Gratitude Philippines is hiring for Analyst – Application Engineers (Business + IT Analyst) in Makati City, Philippines. Hybrid work setup with a Day Shift from 8:00 AM to 5:00 PM.

Requires 5–7 years of experience in Business/IT analysis and application engineering, with strong skills in .NET/C#, REST APIs, Azure, and CI/CD. You will bridge business needs with technical solutions and support testing and deployments.

Qualifications

• 5–7 years of relevant experience as a Business Analyst, IT Analyst, Application Engineer, or similar role.
• Strong communication skills across business and technical stakeholders.
• Strong analytical and problem-solving skills.
• Experience working with distributed teams.
• Hands‑on experience with .NET / C# applications.
• Strong understanding of REST APIs and integration patterns.
• Experience in application support and troubleshooting.
• Experience with software testing and application validation.
• Experience with UAT, functional testing, regression testing, or end-to-end testing.

Responsibilities

• Act as a liaison between business stakeholders and technology teams.
• Gather, analyze, and document business and technical requirements.
• Translate business requirements into actionable technology solutions.
• Work with program managers, solution architects, business owners, and technical teams.
• Analyze and optimize business processes and workflows.
• Provide technical support and troubleshooting for internally developed and vendor applications.
• Diagnose and resolve application-related issues and incidents.
• Collaborate with engineering and IT support teams to maintain application stability and performance.
• Support application integration and technical solution design.
• Prepare functional and technical documentation.
• Support testing, validation, UAT, and production releases.
• Design and execute functional and end-to-end test scenarios.
• Build and maintain regression test suites.
• Support test automation and CI/CD integration.
• Ensure quality gates are completed before release and UAT handover.
• Manage Business-to-UAT testing, validation, and sign-off.
• Collaborate with distributed teams and technical stakeholders.

Skills

Business Analysis

IT Analysis

Application Engineering

REST APIs

Azure

CI/CD

UAT

Testing

Communication

Tools

.NET / C#

Azure DevOps

Azure App Services

CI/CD Pipelines

Test Automation

API Integration

Job description

Job Title:Analyst – Application Engineers (Business + IT Analyst)

Location: Makati City, Philippines

Experience: 5–7 Years

Employment Type: Full-Time

Work Setup: Hybrid

Shift: Day Shift – 8:00 AM to 5:00 PM

Salary: PHP 100,000–108,000 per month

Headcount: 3

Role Overview

We are looking for experienced Business / IT Analysts and Application Engineers who can act as a strategic bridge between business requirements and technology solutions.

The role combines business analysis, IT application support, requirements gathering, technical solution understanding, testing, stakeholder management, and application troubleshooting.

The ideal candidate should be comfortable working with both business and technical teams and have experience with .NET/C#, REST APIs, Azure, application support, testing, UAT, and CI/CD environments.

Key Responsibilities

• Act as a liaison between business stakeholders and technology teams.

• Gather, analyze, and document business and technical requirements.

• Translate business requirements into actionable technology solutions.

• Work with program managers, solution architects, business owners, and technical teams.

• Analyze and optimize business processes and workflows.

• Provide technical support and troubleshooting for internally developed and vendor applications.

• Diagnose and resolve application-related issues and incidents.

• Collaborate with engineering and IT support teams to maintain application stability and performance.

• Support application integration and technical solution design.

• Prepare functional and technical documentation.

• Support testing, validation, UAT, and production releases.

• Design and execute functional and end-to-end test scenarios.

• Build and maintain regression test suites.

• Support test automation and CI/CD integration.

• Ensure quality gates are completed before release and UAT handover.

• Manage Business-to-UAT testing, validation, and sign-off.

• Collaborate with distributed teams and technical stakeholders.

Required Skills & Qualifications

• 5–7 years of relevant experience as a Business Analyst, IT Analyst, Application Engineer, or similar role.

• Strong communication skills across business and technical stakeholders.

• Strong analytical and problem-solving skills.

• Experience working with distributed teams.

• Hands‑on experience with .NET / C# applications.

• Strong understanding of REST APIs and integration patterns.

• Experience in application support and troubleshooting.

• Experience with software testing and application validation.

• Experience with UAT, functional testing, regression testing, or end-to-end testing.

Technical Skills

• .NET

• C#

• REST APIs

• API Integration

• Azure App Services

• Azure Functions

• Azure DevOps

• CI/CD Pipelines

• Automation

• Application Support

• Software Testing

• Functional Testing

• Regression Testing

• UAT

• End-to-End Testing

• Test Automation

Preferred Skills

• Business Analysis

• IT Analysis

• Application Engineering

• Requirements Gathering

• Business Process Analysis

• Stakeholder Management

• Technical Documentation

• Application Troubleshooting

• Solution Design

• System Integration

• Azure Cloud

• DevOps

• Quality Engineering

• Test Strategy

• Release Management

Key Competencies

• Strong analytical and problem-solving abilities.

• Excellent communication with technical and business stakeholders.

• Strong stakeholder management.

• Ability to translate business requirements into technical solutions.

• Ability to work independently and collaboratively.

• Strong attention to detail.

• Ability to manage multiple priorities.

• Strong understanding of application stability and business continuity.

Important Notes

• Hybrid work setup in Makati City.

• Day Shift – 8:00 AM to 5:00 PM.

• Candidates should be comfortable working with both business and technical teams.

• The role requires a combination of Business Analysis, IT Analysis, Application Support, and Testing experience.