Business-IT Analyst & Application Engineer (Hybrid)

Gratitude Philippines; Manila; Hybrid; PHP 1,116,000 - 1,205,000; Full time

Job summary

Gratitude Philippines is hiring for Analyst – Application Engineers (Business + IT Analyst) in Makati City, Philippines. Hybrid work setup with a Day Shift from 8:00 AM to 5:00 PM.

Requires 5–7 years of experience in Business/IT analysis and application engineering, with strong skills in .NET/C#, REST APIs, Azure, and CI/CD. You will bridge business needs with technical solutions and support testing and deployments.

Qualifications

• 5–7 years of relevant experience as a Business Analyst, IT Analyst, Application Engineer, or similar role.
• Strong communication skills across business and technical stakeholders.
• Strong analytical and problem-solving skills.
• Experience working with distributed teams.
• Hands‑on experience with .NET / C# applications.
• Strong understanding of REST APIs and integration patterns.
• Experience in application support and troubleshooting.
• Experience with software testing and application validation.
• Experience with UAT, functional testing, regression testing, or end-to-end testing.

Responsibilities

• Act as a liaison between business stakeholders and technology teams.
• Gather, analyze, and document business and technical requirements.
• Translate business requirements into actionable technology solutions.
• Work with program managers, solution architects, business owners, and technical teams.
• Analyze and optimize business processes and workflows.
• Provide technical support and troubleshooting for internally developed and vendor applications.
• Diagnose and resolve application-related issues and incidents.
• Collaborate with engineering and IT support teams to maintain application stability and performance.
• Support application integration and technical solution design.
• Prepare functional and technical documentation.
• Support testing, validation, UAT, and production releases.
• Design and execute functional and end-to-end test scenarios.
• Build and maintain regression test suites.
• Support test automation and CI/CD integration.
• Ensure quality gates are completed before release and UAT handover.
• Manage Business-to-UAT testing, validation, and sign-off.
• Collaborate with distributed teams and technical stakeholders.

Skills

Business Analysis

IT Analysis

Application Engineering

REST APIs

Azure

CI/CD

UAT

Testing

Communication

Tools

.NET / C#

Azure DevOps

Azure App Services

CI/CD Pipelines

Test Automation

API Integration

Job description

Gratitude Philippines is hiring for Analyst – Application Engineers (Business + IT Analyst) in Makati City, Philippines. Hybrid work setup with a Day Shift from 8:00 AM to 5:00 PM.

Requires 5–7 years of experience in Business/IT analysis and application engineering, with strong skills in .NET/C#, REST APIs, Azure, and CI/CD. You will bridge business needs with technical solutions and support testing and deployments.