AML & Transaction Monitoring Training Lead

Gratitude Philippines; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Gratitude Philippines is seeking an AML & Transaction Monitoring Training Associate Manager to coordinate and oversee training operations for clients from an on-site location in Taguig. The role requires 7–8 years of experience in Training and Development with a strong focus on regulatory compliance and AML/Transaction Monitoring, plus supervisory leadership to guide the training team.

The position involves managing day-to-day operations, setting up training processes, reporting, and

Qualifications

• 7 to 8 years of relevant experience in providing Training and Development.
• 5 years of supervisory experience.
• Experience in Training and Development with a focus on Regulatory Compliance - AML or Transaction Monitoring.

Responsibilities

• Lead the training team at the client location or assigned location.
• Ensure the framework is in place for coaching, training, mentoring and gaining domain expertise on client-specific processes and products for people aligned to the deal/project.
• Ensure that the effective facilitation, technical, domain and compliance skills are up to date for the trainers and manage operational and client alignment.
• Manage day-to-day training operations and administration.
• Set up training processes and manage daily, weekly and monthly reporting.
• Lead and drive weekly, monthly and quarterly business reviews for training.
• Knowledge capture & transfer.
• Collaborate with and contribute to projects across the country and other projects as needed.
• Ensure calibration and uniformity in the capability development offerings across clients and projects.
• Assess relevant training needs for individuals and organizations, in consultation with departmental heads, including assessment methods and measurement systems available.
• Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.
• Produce plans to meet training and development needs, manage training delivery and measurement, and follow up as necessary.
• Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales.
• Develop self, and always maintain knowledge in the relevant field.
• Interact with training vendors, clients and stakeholders and attend related business meetings and reviews.
• Ensure calibration between trainers
• Aid the Operations team in improving performance on customer service, team motivation and teamwork
• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
• If required, support Mobilization Leads and Solution Architects by creating and deploying action plans and solutions
• Ensure training content and talent framework is chalked out for new businesses
• Apply advanced analytical skills in assessing concepts and alternatives

Skills

Training & Development

Supervisory experience

AML Compliance

Transaction Monitoring

Job description

Gratitude Philippines is seeking an AML & Transaction Monitoring Training Associate Manager to coordinate and oversee training operations for clients from an on-site location in Taguig. The role requires 7–8 years of experience in Training and Development with a strong focus on regulatory compliance and AML/Transaction Monitoring, plus supervisory leadership to guide the training team.

The position involves managing day-to-day operations, setting up training processes, reporting, and