Amazon Customer Service Representative (DTC E-commerce CS)

ODAQ; Philippines; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

On-time payments

Global growth potential

Long-term growth opportunities

Job summary

Faccelove is seeking a dedicated Customer Support Representative to deliver excellent online support for our growing ecommerce operations. You will handle emails, resolve order- and product-related issues, and use Zendesk to manage tickets while coordinating with the team on Slack.

The ideal candidate has strong written communication, experience with Zendesk, Amazon Seller Central, Shopify, and a background in ecommerce support. Availability seven days a week is required.

Qualifications

• Excellent written communication skills are required.
• Proven experience answering customer emails is required.
• Hands-on experience with Amazon Seller Central and Zendesk or similar tools is required.
• Experience using Shopify is required.
• Background in e-commerce customer support is required.
• Familiarity with Slack or similar communication platforms is preferred.
• Highly organized, responsive, and detail-oriented; able to work independently.
• Must be consistently available, 7 days a week.

Responsibilities

• Respond to customer inquiries primarily via email in a timely and professional manner.
• Handle customer concerns, complaints, and order-related issues.
• Provide accurate information about products, orders, and policies.
• Manage and organize customer support tickets using Zendesk or similar tools.
• Assist with order tracking, returns, and refunds through Shopify.
• Collaborate with the team via Slack and other communication platforms.
• Maintain a positive and helpful brand voice in all interactions.

Skills

Written communication

Email support

Zendesk

Amazon Seller Central

Shopify

Slack

E-commerce experience

Time management

Reliability

7 days/week availability

Tools

Zendesk

Amazon Seller Central

Shopify

Slack

Job description

Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

We are looking for a dedicated and detail-oriented Customer Support Representative to provide excellent customer service and support our growing e-commerce operations. The ideal candidate has strong communication skills, experience in handling customer inquiries, and is comfortable working with online tools and platforms.

Responsibilities

• Respond to customer inquiries primarily via email in a timely and professional manner


• Handle customer concerns, complaints, and order-related issues


• Provide accurate information about products, orders, and policies


• Manage and organize customer support tickets using Zendesk or similar tools


• Assist with order tracking, returns, and refunds through Shopify


• Collaborate with the team via Slack and other communication platforms


• Maintain a positive and helpful brand voice in all interactions

Requirements

• Excellent written communication skills (required)


• Proven experience answering customer emails (required)


• Hands-on experience with Amazon Seller Central and Zendesk or similar email support tools (required)


• Experience using Shopify (required)


• Background in e-commerce customer support (required)


• Familiarity with Slack or similar communication platforms


• Highly organized, responsive, and detail-oriented


• Able to work independently and manage time effectively


• Must be available consistently, 7 days a week

What’s in it for you?

• Competitive salary


• On-time and reliable payments


• Opportunity to work with a fast-growing global e-commerce brand


• Long-term growth opportunities