ALLIED SCIENCE customer service representatives- Bridgetowne Quezon city

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Incentives

HMO coverage

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Sagility Philippines B.V. Branch Office is seeking Customer Service Representatives for their Bridgetowne Quezon City location. You will be responsible for serving as a vital link among healthcare providers, payers, and patients, managing inquiries and coordination of medical authorizations. Candidates must be graduates of any Medical Allied course and possess strong English communication skills. The position offers full-time employment with additional benefits, including HMO coverage and paid leave.

Qualifications

• Graduate of any Medical Allied course required.
• Experience in BPO healthcare or direct patient care is a plus.
• Strong verbal and written English communication skills needed.

Responsibilities

• Serve as liaison between healthcare providers, payers, and patients.
• Handle inquiries and process authorization requests.
• Maintain accurate records of interactions and service status.

Skills

Strong English communication skills

Familiarity with healthcare terminology

Experience in direct patient care

Education

Graduate of any Medical Allied course

Job description

ALLIED SCIENCE Customer Service Representatives - Bridgetowne Quezon City

Sagility Philippines B.V. Branch Office

On-site - Quezon City | 3-5 Yrs Exp | Bachelor | Full-time

Job Description

As a Medical Allied Customer Service Representative, you will serve as the bridge between healthcare providers, payers, and patients. You will handle inquiries, process authorizations, and ensure timely coordination of medical services in a fast-paced BPO environment.

Responsibilities

• Serve as liaison between healthcare providers, payers, and patients
• Handle inquiries, process authorization requests, and coordinate medical services
• Maintain accurate records of interactions and service status
• Provide timely and accurate information to patients, healthcare providers, and insurance companies

Qualifications

• Graduate of any Medical Allied course
• Experience in direct patient care, case management, or healthcare BPO is a plus
• Strong English communication skills (verbal and written)
• Familiarity with healthcare terminology and insurance processes
• Willingness to work night shifts or rotating schedules

Candidates with only BPO healthcare experience – handling member calls for a year or more in direct patient care – will also be considered.

Benefits

• Incentives
• HMO coverage
• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave