Akamai Level 3 Support

Manpower Outsourcing Services, Inc.; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO Coverage

Life Insurance

10 Days Vacation Leave

10 Days Sick Leave

Job summary

Manpower Outsourcing Services, Inc. seeks an Akamai Level 3 Support Engineer to deliver advanced support for Akamai CDN and Web Security. You will troubleshoot complex incidents, manage security policies, and ensure stability of enterprise web apps.

Ideal candidates have 5+ years in CDN/Web Security or Akamai operations, strong communication, and hands-on experience with Akamai tools such as Property Manager, Edge DNS, and WAF. Server-side collaboration with global teams is required.

Qualifications

• 5+ years of experience in CDN, Web Security, or Akamai operations.
• Hands-on experience with Akamai services listed above.
• Strong communication and stakeholder management; Akamai certifications preferred.

Responsibilities

• Provide Level 3 support for complex Akamai incidents, service requests, and changes.
• Troubleshoot CDN, caching, DNS, SSL/TLS, origin connectivity, and web security issues.
• Manage Akamai Property Manager, Edge DNS, WAF, App & API Protector, Bot Manager, and related services.
• Perform configuration reviews, root cause analysis, and technical assessments.
• Create and maintain runbooks, documentation, and knowledge articles.
• Provide guidance and knowledge transfer to L1/L2 teams.
• Collaborate with Akamai Support and infrastructure/application teams during incident resolution.

Skills

CDN expertise

Web security

Akamai ops

Incident management

Communication skills

Stakeholder mgmt

Tools

Akamai CDN

Property Manager

Edge DNS

WAF / App & API Protector

SSL/TLS management

Automation scripting

Job description

Benefits

• HMO Coverage

• Life Insurance

• 10 Days Vacation Leave

• 10 Days Sick Leave

About the Role

We are seeking an experienced Akamai Level 3 Support Engineer to provide advanced support for Akamai CDN and Web Security services. The ideal candidate will have strong expertise in troubleshooting complex issues, managing security policies, and ensuring the stability and performance of enterprise web applications.

Key Responsibilities

• Provide Level 3 support for complex Akamai incidents, service requests, and change implementations.

• Troubleshoot CDN, caching, DNS, SSL/TLS, origin connectivity, and web security issues.

• Manage and support Akamai Property Manager, Edge DNS, WAF, App & API Protector, Bot Manager, and related services.

• Perform configuration reviews, policy updates, root cause analysis, and technical assessments.

• Create and maintain technical documentation, runbooks, and knowledge articles.

• Provide technical guidance and knowledge transfer to L1/L2 support teams.

• Collaborate with Akamai Support, infrastructure teams, and application teams during incident resolution.

Qualifications

• Must have 5+ years of experience in CDN, Web Security, or Akamai Operations

• Strong hands-on experience with:

  • Akamai CDN

  • Property Manager

  • Edge DNS

  • WAF / App & API Protector

  • SSL/TLS Certificate Management

  • Incident, Problem, and Change Management

• Should have experience in troubleshooting caching, traffic routing, security events, and policy configurations

• Knowledge of APIs, scripting, and automation is an advantage

• Strong communication and stakeholder management skills

• Akamai certifications are highly preferred