Akamai Level 3 Engineer

Manpower (Philippines); Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Manpower (Philippines) seeks an experienced Senior Akamai CDN specialist to provide Level 3 support for complex incidents, configurations, and changes across Akamai Property Manager, Edge DNS, WAF, and related services.

The role focuses on troubleshooting CDN and web security issues, performing policy updates, and guiding L1/L2 teams. You will liaise with Akamai Support and infrastructure groups to ensure rapid resolution.

Qualifications

• Minimum 5+ years of experience in CDN, Web Security, or Akamai operations.
• Hands-on with Property Manager, Edge DNS, SSL/TLS Certificate Management.
• Experience in incident, problem, and change management; troubleshooting caching, traffic routing, security events, policy configurations.
• Akamai certifications highly desirable.

Responsibilities

• Provide Level 3 support for complex Akamai incidents, service requests, problems, and changes.
• Troubleshoot CDN, caching, origin connectivity, DNS, SSL/TLS, and web security issues.
• Manage and support Akamai Property Manager, Edge DNS, WAF, App & API Protector, Bot Manager, and related services.
• Perform configuration reviews, policy updates, and technical assessments.
• Support major incidents, root cause analysis, and service improvement initiatives.
• Create and maintain runbooks, technical documentation, and knowledge articles.
• Provide technical guidance and knowledge transfer to L1/L2 support teams.
• Liaise with Akamai Support, infrastructure teams, and application teams during issue resolution.

Skills

CDN expertise

Akamai PM

Edge DNS

SSL/TLS mgmt

Incident mgmt

Root cause

Change mgmt

Scripting

Automation

Stakeholder mgmt

Communication

Certifications

Job description

• Provide Level 3 support for complex Akamai incidents, service requests, problems, and changes.
• Troubleshoot CDN, caching, origin connectivity, DNS, SSL/TLS, and web security issues.
• Manage and support Akamai Property Manager, Edge DNS, WAF, App & API Protector, Bot Manager, and related services.
• Perform configuration reviews, policy updates, and technical assessments.
• Support major incidents, root cause analysis, and service improvement initiatives.
• Create and maintain runbooks, technical documentation, and knowledge articles.
• Provide technical guidance and knowledge transfer to L1/L2 support teams.
• Liaise with Akamai Support, infrastructure teams, and application teams during issue resolution.

Required Skills & Experience

• Minimum 5+ years of experience in CDN, Web Security, or Akamai operations.
• Strong hands-on experience with:
• Property Manager
• Edge DNS
• SSL/TLS Certificate Management
• Incident, Problem, and Change Management
• Experience troubleshooting caching, traffic routing, security events, and policy configurations.
• Knowledge of APIs, scripting, and automation is preferred.
• Excellent communication and stakeholder management skills.
• Relevant Akamai certifications are highly desirable.