Airline Reservations Lead — GDS (Night Shift, Onsite)

Hammerjack Pty Ltd; Philippines; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Laptop provided

Coffee & meals Fridays

Job summary

Cloudstaff is hiring for an Airline Reservations Team Lead – GDS in Pampanga, Philippines. The role focuses on inbound/outbound calls, B2B travel agent interactions, and passenger support using leading GDS systems.

The position requires 6–8 years in airline reservations or related customer service, with strong communication and GDS knowledge. The role is based in-office with night shifts and offers comprehensive benefits and growth opportunities.

Qualifications

• Previous experience in airline reservations, travel, or customer service.
• Good communication skills and customer-service orientation.
• Comfortable making outbound calls and following up with customers.
• Willing to work in shifts across different time zones.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain professional customer service.
• Escalate issues when required.

Job description

Cloudstaff is hiring for an Airline Reservations Team Lead – GDS in Pampanga, Philippines. The role focuses on inbound/outbound calls, B2B travel agent interactions, and passenger support using leading GDS systems.

The position requires 6–8 years in airline reservations or related customer service, with strong communication and GDS knowledge. The role is based in-office with night shifts and offers comprehensive benefits and growth opportunities.