Air Logistics Customer Experience Specialist

Kuehne Nagel Global Services, Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Kuehne Nagel Global Services, Inc. in the Philippines is seeking a Customer Care Specialist to grow, retain and serve customers in freight forwarding, focusing on maximizing profitability and delivering on our promises.

You will own local commercial relationships, manage inquiries, quotations, onboarding, shipment updates, and data accuracy across KN systems, ensuring exceptional service and customer experience.

Qualifications

• Experience in air logistics is preferred for forwarding operations.
• Strong communication and relationship management with customers.
• Knowledge of KN systems and regulatory requirements for freight forwarding.

Responsibilities

• Deliver exceptional customer service and satisfaction while fostering growth and retention.
• Drive customer growth through service excellence and quotation management.
• Manage communications, booking clarifications, and shipment updates for a smooth experience.
• Monitor transit times and commercial conditions as promised to customers.
• Support onboarding, shipment documentation and compliance requirements.
• Maintain customer data, monitor credit limits and ensure accurate system rates.
• Manage complaints, claims and escalations with proper documentation.

Skills

Commercial mindset

Customer communication

Customer service

Air Logistics

Analytical skills

GCIM Air Logistics

Freight forwarding regulations

KN customer-facing tools

Team collaboration

Tools

KN systems

Customer-facing digital tools

Job description

Kuehne Nagel Global Services, Inc. in the Philippines is seeking a Customer Care Specialist to grow, retain and serve customers in freight forwarding, focusing on maximizing profitability and delivering on our promises.

You will own local commercial relationships, manage inquiries, quotations, onboarding, shipment updates, and data accuracy across KN systems, ensuring exceptional service and customer experience.