AI Systems Administrator

Berry Virtual | MedVirtual | AI Virtual; Philippines; Remote; PHP 2,511,000 - 4,394,000; Full time

Benefits offered by this job

Remote work

USD pay

Internet allowance

HMO (PH)

US holidays

Vacation and sick leaves

Job summary

Berry Virtual | MedVirtual | AI Virtual is seeking an experienced IT operations professional to administer enterprise AI platforms and ensure secure, compliant data access across the organization. The role involves vendor coordination, documentation, and cost management as part of a fully remote setup.

Candidates should have 5+ years in systems administration and a strong background in cloud/SaaS environments, with emphasis on integrations, access control, and security.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 5+ years in systems administration or enterprise IT operations.
• Experience administering cloud/SaaS platforms in an enterprise environment.
• Strongly desired: integrations, access management, and cost tracking for enterprise apps.
• Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality.

Responsibilities

• Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance.
• Work with APIs, connectors, and automation tools to enable secure data access for AI systems while preserving governance requirements.
• Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting.
• Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards.
• Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups.
• Provide Tier 2/3 support, troubleshooting incidents for AI solutions.
• Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues.

Skills

Systems administration

Platform support

IT operations

Education

Bachelor's degree in Information Systems or CS

Tools

Cloud/SaaS platforms

Job description

Key Responsibilities

• Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance
• Work with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirements
• Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting
• Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards
• Support integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise apps
• Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups
• Manage access controls, permissions, and usage policies for AI platforms, in coordination with Information
• Security, Risk & Conflicts, and Identity teams
• Implement role-based access control, audit logging, and data protection controls
• Configure environments, resource groups, and service integrations supporting AI workloads
• Analyze usage metrics and performance data to recommend optimizations
• Provide Tier 2/3 support, troubleshooting incidents for AI solutions
• Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues
• Provide periodic status updates and project reports to management; occasional after-hours support required

Requirements

Must-Have

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
• 5+ years in systems administration, platform support, or enterprise IT operations
• Experience administering cloud/SaaS platforms in an enterprise environment
• Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications
• Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality

Nice-to-Have

• Experience working in a law firm, legal operations, or legal tech environment
• Hands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms
• Background in marketing automation, lead generation systems, or paid ads optimization
• Experience with chatbots, call automation, or client intake systems
• Familiarity with document automation, legal research tools, or eDiscovery platforms
• Basic understanding of APIs, integrations, or no-code/low-code tools
• Experience building dashboards (e.g., Power BI, Tableau, Google Data Studio)
• Knowledge of data privacy, compliance, and security considerations in AI implementation
• Prior experience in a consulting, operations, or innovation-focused role

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Benefits

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO insurance (PH)
• Paid US holidays
• Paid Vacation and Sick Leaves