AI Product & Operations Analyst

TELUS Digital; Pasig; On-site; PHP 720,000 - 1,080,000; Full time

Job summary

TELUS Digital in the Philippines is seeking a Business Analyst to bridge business strategy and AI delivery, partnering with Product Leads, Delivery Leads, Design, Engineering, and cross-functional teams to understand real business problems and translate them into actionable requirements.

You will uncover requirements, map contact center workflows, facilitate workshops that drive high-impact planning, and help shape the strategy and roadmap for AI solutions that solve business challenges.

Qualifications

• At least 3 years of experience in a role with similar responsibilities.
• Strong communication skills, with a proactive, solution-oriented mindset and strategic problem-solving ability.
• Experience gathering requirements and documenting business processes, with the ability to articulate what a change impacts and why.
• Demonstrated ability to facilitate workshops or working sessions, keeping participants engaged and aligned toward clear outcomes.
• Comfort with ambiguity and role flexibility — able to operate effectively where processes are lean or move quickly.
• Strong technical fluency with LLMs and AI applications, including a working understanding of how prompt engineering drives the tools this role supports.
• An understanding of the software development life cycle (SDLC) and experience working on software development projects.
• Experience writing user stories, acceptance criteria, and/or requirements documentation.
• An understanding of Agile development methods.
• Demonstrated ability to champion projects from beginning through implementation.
• Ability to build relationships and collaborate with a wide range of team members and stakeholders from different backgrounds.
• Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines.
• Proficient in communicating and writing in English.

Responsibilities

• Partner with stakeholders across Operations, Training, Quality, Product, and Engineering to understand business needs, objectives, and the pain points driving them.
• Conduct discovery and requirements-gathering sessions, mapping current-state processes so the team understands what is being impacted and why.
• Plan and facilitate workshops that hyper-focus on the highest-impact areas — keeping diverse groups aligned and moving toward the most valuable planning and strategy decisions.
• Break down abstract, ambiguous client needs into precise product requirements, user stories, acceptance criteria, and technical tickets for the engineering team.
• Manage requirement backlogs and help keep development running smoothly.
• Build a shared understanding of product requirements across the internal team and with the business.
• Work closely with product designers to build experiences that align with business goals and support end-user need
• Participate in scope management and feature prioritization conversations.
• Produce clear, engaging documentation — process maps, requirements, feature documentation, user guides, and release notes — using standardized templates.
• Prepare for and confidently deliver demos and walkthroughs (including AI tooling such as Agent Trainer), arriving with inputs ready and engaging the audience throughout.

Skills

Communication skills

Strategic problem-solving

Requirements gathering

Workshop facilitation

SDLC understanding

Agile methods

English writing

Job description

TELUS Digital in the Philippines is seeking a Business Analyst to bridge business strategy and AI delivery, partnering with Product Leads, Delivery Leads, Design, Engineering, and cross-functional teams to understand real business problems and translate them into actionable requirements.

You will uncover requirements, map contact center workflows, facilitate workshops that drive high-impact planning, and help shape the strategy and roadmap for AI solutions that solve business challenges.