AI Product Manager

MSPbots; Metro Manila; Hybrid; PHP 1,000,000 - 2,500,000; Full time

Benefits offered by this job

HMO Reimbursement

Life Insurance Reimbursement

Dental & Vision Reimbursement

PTO 15 days

Training Reimbursements

US Holiday Pay

Job summary

MSPbots is seeking a visionary leader to own the AI product suite, turning LLMs and autonomous workflows into revenue generators. You’ll be the CEO of the AI product line, shaping pricing, GTM, and the data moat to beat the competition across global MSP markets.

The role emphasizes rapid prototyping, strong P&L ownership, and cross-functional leadership across US, China, and the Philippines time zones. Remote work from the Philippines preferred.

Qualifications

• 3+ years of AI/SaaS PM experience shipping product powered by LLMs or agentic frameworks.
• Commercial instinct with P&L ownership and revenue KPI visibility.
• Technical depth to understand tokens, embeddings, and prompt design.

Responsibilities

• Own monetization architecture, pricing, and value-based billing for AI products.
• Lead GTM strategy, ICP definition, and ROI storytelling for AI-driven MSP solutions.
• Balance accuracy, latency, and unit cost across frontier models and fine-tuned juniors.

Skills

AI product management

P&L ownership

Pricing strategy

Cross-functional leadership

LLM / RAG know-how

Tools

LLM APIs

RAG tooling

Job description

The Mission

We aren't just adding "wrappers" to our software; we are rebuilding the MSP (Managed Service Provider) experience from the ground up. You will be the CEO of our AI Product Suite, responsible for turning LLMs and agentic workflows into high-margin, revenue-generating engines. This role is for a builder who treats "time-to-value" as a North Star and "ARR" as the ultimate validation of product-market fit.

Key Responsibilities

Revenue & Market Strategy (The 'Business' Owner)

• Monetization Architecture: Move beyond flat SaaS seats. Design and implement usage-based pricing, credit systems, or 'value-based' billing tied to AI-automated outcomes.
• Competitive Intelligence: Maintain a 'Battlecard' mentality. Know exactly what the incumbents and startups are shipping and ensure our AI capabilities (triage, QA, and automation) are 10x better, not 10% faster.
• GTM Execution: Don't just hand off a deck to Sales. Drive the narrative, define the ICP (Ideal Customer Profile), and ensure our positioning clearly articulates the ROI of 'AI over Headcount.'

AI Native Product Leadership

• The 'AI Trinity' Tradeoff: Ruthlessly manage the balance between Accuracy, Latency, and Unit Cost. You know when to use a frontier model (GPT-4/Claude 3.5) vs. a fine-tuned small language model (SLM) for specific MSP tasks.
• Agentic Workflows: Shift from simple 'chatbots' to autonomous agents that can execute ticket resolution, not just summarize it.
• Data as a Moat: Define the data collection strategy to create a proprietary feedback loop (RLHF) that makes our models smarter with every MSP ticket handled.

Rapid Execution & Experimentation

• 0 → 1 Execution: Lead 'Flash Builds'—getting prototypes in front of customers in days, not months.
• Performance Benchmarking: Define what 'Good' looks like. Build the evaluation frameworks (Evals) to ensure our AI isn't just 'cool' but consistently reliable in a production MSP environment.

Qualifications

• 3+ Years of AI/SaaS PM Experience: You have shipped at least one product powered by LLMs, RAG (Retrieval-Augmented Generation), or Agentic frameworks.
• Commercial Instinct: You have a track record of owning a P&L or being directly responsible for revenue KPIs. You understand CAC, LTV, and churn.
• Technical Depth: You don't need to write the Python, but you should understand tokens, embeddings, prompt engineering, and the difference between 'hallucination' and 'creative temperature.'
• MSP/ITSM Domain Knowledge (Bonus): Familiarity with how tickets flow through a service desk is a massive plus.
• Global Collaborator: Proven ability to lead sync and async workflows across US, China, and Philippines time zones.

Work Setup and Benefits

• Location: Remote (Philippine-based only)
• Schedule: 6 PM- 3 AM PHT, Weekends off
• HMO Reimbursement: $100/month
• Life Insurance Reimbursement: $20/month
• Dental ($20) and Vision ($4) Monthly Reimbursement
• 15 PTO credits/year (convertible to cash if unused!)
• Training Reimbursements: Up to $30
• US Holiday Pay
• And many more!

Why This Role?

You won't be managing a "feature list." You will be deciding how an entire industry evolves. If you are obsessed with the intersection of Generative AI and Unit Economics, this is your playground.