AI-Driven Platform Operations & Reliability Engineer
TransPerfect
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Résumé du poste
TransPerfect's Wordbee platform in Cebu City is seeking a Platform Operations & Support Engineer. You will handle on-site operations, monitor health, respond to incidents, and triage client tickets while improving automation and reliability.
You will work with an AI-assisted toolset and collaborate with the Infrastructure and Support teams to ensure enterprise-grade performance. The role emphasizes hands-on DevOps, incident response, and building robust runbooks, with opportunities to learn new
Qualifications
- Experience on production/operations for multi-tenant SaaS.
- Ability to reason about runbooks, not just execute steps.
- Calm under pressure with partial information.
- Fluent written English; client communication required.
Responsabilités
- Be primary responder for alerts, incidents, and tickets.
- Monitor health using dashboards, investigate and resolve end-to-end.
- Improve runbooks and automate manual tasks over time.
- Strengthen monitoring, alerting, reliability, and security.
- Leverage in-house Claude-powered AI to detect and diagnose issues.
- Handle L1 client tickets within SLA: login issues, data load, API questions.
- Communicate clearly with enterprise clients throughout ticket lifecycle.
- Document findings and share recurring patterns with EU team.
Connaissances
Outils
Description du poste
TransPerfect's Wordbee platform in Cebu City is seeking a Platform Operations & Support Engineer. You will handle on-site operations, monitor health, respond to incidents, and triage client tickets while improving automation and reliability.
You will work with an AI-assisted toolset and collaborate with the Infrastructure and Support teams to ensure enterprise-grade performance. The role emphasizes hands-on DevOps, incident response, and building robust runbooks, with opportunities to learn new
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