AI Automation Engineer: Agentic Ops & Enablement

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a hands-on data engineering professional to join our operations team. You will analyze service onboarding, build automation pipelines, and deploy agentic AI capabilities to streamline knowledge discovery and runbook navigation.

You will partner with engineers and leadership to design dashboards, reduce toil, and translate raw data into clear, actionable insights, while exploring new AI capabilities to improve outage response and service delivery.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Applied Physics, Data Science, or a related field.

Responsibilities

• Analyze service onboarding processes to uncover bottlenecks, knowledge gaps, and manual steps that slow time-to-support.
• Deploy agentic AI capabilities to assist with documentation discovery, runbook navigation, and contextual knowledge synthesis.
• Standardize onboarding assets and readiness criteria, reducing reliance on tribal knowledge and SME dependency.
• Identify recurring operational pain points and evaluate them as candidates for automation.
• Assess the feasibility and impact of proposed automation ideas and maintain a prioritized backlog of improvement initiatives.
• Drive execution and track outcomes against measurable targets.
• Validate agentic use cases across detection, triage, investigation, remediation, and documentation workflows.
• Map current operational workflows to surface automation gaps and build a roadmap for a scalable agentic operations ecosystem.
• Proactively generate new use cases that complement existing initiatives and maximize operational impact.
• Design and maintain operational dashboards that surface real-time and trend-based insights across workflows and service health.
• Translate raw operational data into clear, decision-ready visualizations for engineers and leadership.
• Identify blind spots in current observability and collaborate with stakeholders to continuously improve what gets measured.
• Drive AI tool adoption across the team through enablement, documentation, and hands‑on guidance.
• Explore emerging AI capabilities and assess their fit for unmet operational needs.

Job description

Hammerjack Pty Ltd in the Philippines is seeking a hands-on data engineering professional to join our operations team. You will analyze service onboarding, build automation pipelines, and deploy agentic AI capabilities to streamline knowledge discovery and runbook navigation.

You will partner with engineers and leadership to design dashboards, reduce toil, and translate raw data into clear, actionable insights, while exploring new AI capabilities to improve outage response and service delivery.