Agent_Order Operations Specialist | 1 Year Fixed-Term | Remote

ContactPoint360; Cebu City; Remote; PHP 300,000 - 420,000; Full time

Job summary

ContactPoint360, Inc. is hiring an Order Operations Specialist to support a global software company. You’ll manage quotes, orders, invoicing and billing, ensuring accuracy and speed across the revenue lifecycle.

This fixed-term role runs from November 2026 through December 2027 and requires strong English communication, attention to detail, and experience in customer care or inside sales. You’ll collaborate with legal, accounting, and technical teams and coordinate with international sales.

Qualifications

• Minimum 2 years in customer care or inside sales.
• Experience in software industry or supporting EMEA customers is a plus.
• Excellent written and spoken English.
• Understanding of sales cycles and a passion for great customer experiences.
• Interest in technology; comfortable explaining technical information.

Responsibilities

• Qualify and process customer inquiries by email, chat and phone across the full sales and revenue lifecycle.
• Create quotes and process orders for direct customers and channel partners.
• Handle requests about cancellations, invoices, billing and sales tax.
• Keep customer records accurate in the CRM and e-commerce systems.
• Learn and become an expert in internal systems and tools.
• Work with legal, accounting and technical teams to resolve questions.
• Coordinate with global Customer Support and international Sales teams.
• Represent the brand professionally and handle objections with confidence.
• Help improve customer communication and internal processes.
• Support side projects as needed.

Skills

Customer service

English proficiency

Sales awareness

Attention to detail

Job description

Agent_Order Operations Specialist

About the role

ContactPoint360 is hiring an Order Operations Specialist to support a global software company. You’ll be the go-to person for customers and channel partners on quotes, orders, billing and invoicing, making sure every request is handled accurately and quickly.

This is a fixed-term role from November 2026 to December 2027.

What you’ll do

• Qualify and process incoming customer inquiries by email, chat and phone, covering products and the full sales and revenue lifecycle

• Create quotes and process orders for direct customers and channel partners

• Handle requests about cancellations, invoices, billing and sales tax

• Keep customer records accurate in the CRM and e-commerce systems

• Learn and become an expert in all internal systems and tools

• Work closely with legal, accounting and technical teams to resolve customer questions

• Coordinate with global Customer Support and international Sales teams

• Represent the brand professionally, including handling customer objections with confidence

• Help improve customer communication and internal processes

• Support side projects as needed

What we’re looking for

• At least 2 years of experience in customer care, customer support or inside sales

  • Experience in the software industry or supporting EMEA customers is a big plus

• Excellent written and spoken English

• A good understanding of sales cycles and a passion for great customer experiences

• An interest in technology: comfortable reading technical information and explaining it clearly

• Strong attention to detail, especially with orders, invoices and billing

• With stable high-speed internet with a backup connection for remote work set up