Advisor Recruitment

White & Case LLP; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

White & Case LLP in Manila is seeking an Advisor, Recruitment to lead and manage key recruitment processes across the Firm's global offices.

You'll coordinate complex transactions, support the Recruitment team, and drive process improvements while navigating local variances in recruitment. A Bachelor's degree and 3–5 years HR/Shared Services experience are required, with comfort in rotating shifts and a hybrid setup.

Qualifications

• Bachelor's/College Degree required.
• 3–5 years’ experience related to the role.
• Customer Service skills required for the position.
• Excellent communication skills – written and verbal – and ability to work at all levels.
• Knowledge of MS Office tools used for analysis and presentation of data (Word, Excel, PowerPoint, MS Access, MS Visio).
• Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up.

Responsibilities

• Serve as a subject matter expert in understanding recruitment processes and related services for the Recruitment team and employees.
• Manage transactions by triaging cases to ensure timely delivery of services and monitor aging cases.
• Handle complex queries and act as escalation point; coordinate with COEs/ SMEs and regional POC during disruptions.
• Provide LinkedIn utilization and insights on office usage; advise on improving usage.
• Validate referrals not submitted via the system and advise recruiters on procedures.
• Analyze process intakes and service expansion to optimize resource distribution.
• Handle confidential World Check and background screening for candidates and employees.
• Provide global reporting such as weekly pipeline joiners and RAC requests.
• Build reports and dashboards; conduct audits and trend analyses for process improvements.
• Assist in process training and upskilling; drive global standard improvements.

Skills

Customer Service

Communication

Attention to detail

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

MS Access

MS Visio

Job description

Job Description:

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

Position Summary

The Advisor, Recruitment will be responsible for advising on and managing key recruitment processes, special projects, and support the team in the successful delivery of recruitment services to different offices of the Firm. While primarily responsible for complex transactions and processes, the role is expected to drive forward global processes but understanding the need to navigate local variances in the recruitment process.

Duties And Accountabilities

• Serve as a subject matter expert in understanding all aspects of the recruitment processes and other related services that are offered to the wider Recruitment team, and employees of the Firm.
• Manage transactions by triaging cases to ensure timeliness of the delivery of the services, keep an eye on aging cases to understand and to action the case.
• Handle complex transactional queries and serve as escalation point around recruitment processes that requires thorough research, coordinate with COEs and SMEs when necessary to provide sound recommendation to employees, and act as POC of their designated region should there be any business disruptions
• Provide LinkedIn utilization and insights on office usage. Recommend ways on increasing and/or balancing usage amongst the frequent office requestors.
• Validate employee referrals that are not submitted via the system. Advise the local recruitment contacts of proper procedure. Seek approval from Recruitment Stakeholders on referrals scenarios outside the system
• Analyze process intakes and service expansion and recommend effective distribution of resources to launch a successful service.
• Handle confidential (employee) World Check and background screening for candidates and employees of the Firm
• Handle global reporting such as, but not limited to, the weekly pipeline joiners, RAC requests
• Build reports and dashboards and conduct audits, and case analytics for trends and identify areas for improvement to existing processes.
• Serve as support in process training of new hires, upskilling of existing team members, and initiate process improvement aligned to global standards
• Build and develop relationships with HR Aligned Operations and Recruitment contacts of different offices, identifying process improvements and efficiencies where necessary
• Represent the team on process improvement meetings and actively participate in stakeholder meetings for various Recruitment projects and initiatives
• Effectively manage the team’s mailboxes and the Case Management Tool, assist HROD Recruitment Manager in triaging and assigning simple to complex cases to team members based on their skillset and experience
• Keep track of Work Instructions updates, ensuring each are reviewed by the process owners on a quarterly basis

Qualifications

• Bachelor's/College Degree
• Minimum of 3 to 5 years’ experience related to the role
• Customer Service skills required for the position
• Excellent communication skills – written and verbal – and ability to work at all levels
• Knowledge of MS Office tools used for analysis and presentation of data, specifically Word, Excel, PowerPoint, MS Access and MS Visio.
• Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up

Essential Job Requirements

• 3 to 5 years of HR Administration work experience gained from working in an HR environment
• 3 to 5 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role particular to recruitment systems, from a multinational, blue-chip, professional, or financial services organization
• Experience in using case management systems (ServiceNow)
• Experience in using HR/Recruitment Systems (Taleo, viRecruit, etc.)
• Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
• Demonstrated ability to handle and maintain confidential and sensitive information
• Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks
• Client-focused attitude. Experience providing client service to internal and external clients
• Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required
• Ability to communicate effectively at all levels within the firm
• Strong attention to detail

Other

• This is a Nonexempt role based in Manila
• This role reports to Manager, HROD

This role reports to

Senior Manager - Human Resource Shared Services

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.