Advisor, Recruitment

White & Case LLP; Manila; Hybrid; PHP 900,000 - 1,100,000; Full time

Job summary

White & Case LLP in Manila is hiring an Advisor, Recruitment to support global HR Shared Services. You will manage recruitment processes, handle complex transactions, and triage cases across APAC time zones in a hybrid Manila setting.

The role requires 3–5 years in HR administration or HR Shared Services, experience with Taleo and ServiceNow, strong client service and communication, and the ability to work independently and with teams.

Qualifications

• 3 to 5 years of HR Administration work experience in an HR environment.
• 3 to 5 years of BPO / HR Shared Services experience in HR Operations or HR Systems.
• Experience in using case management systems (ServiceNow).
• Experience in using HR/Recruitment Systems (Taleo, viRecruit, etc.).
• Demonstrated ability to learn new concepts quickly and work with minimal supervision.

Responsibilities

• Serve as a subject matter expert in understanding recruitment processes and related services.
• Manage transactions by triaging cases to ensure timely service delivery and monitor aging cases.
• Handle complex transactional queries and act as escalation point for recruitment processes.
• Provide LinkedIn insights on office usage and suggest improved distribution of requests.
• Validate employee referrals not submitted via the system and advise local recruitment contacts.
• Analyze process intakes and resource distribution to optimize service expansion.
• Handle background screening and World Check for candidates and employees.
• Build reports and dashboards; conduct audits and trend analyses for process improvements.
• Assist in process training and upskilling of team members; support global standards.

Skills

Customer service

Excellent communication

Education

Bachelor's/College Degree

Tools

MS Office Suite

ServiceNow

Taleo

viRecruit

Job description

## Advisor, RecruitmentApply: Hybrid: Manila: Full time: Posted Yesterday: End Date: October 31, 2026 (28 days left to apply): JR103115Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.**Position Summary:**The Advisor, Recruitment will be responsible for advising on and managing key recruitment processes, special projects, and support the team in the successful delivery of recruitment services to different offices of the Firm. While primarily responsible for complex transactions and processes, the role is expected to drive forward global processes but understanding the need to navigate local variances in the recruitment process.**Duties and Accountabilities:**To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.* Serve as a subject matter expert in understanding all aspects of the recruitment processes and other related services that are offered to the wider Recruitment team, and employees of the Firm.* Manage transactions by triaging cases to ensure timeliness of the delivery of the services, keep an eye on aging cases to understand and to action the case.* Handle complex transactional queries and serve as escalation point around recruitment processes that requires thorough research, coordinate with COEs and SMEs when necessary to provide sound recommendation to employees, and act as POC of their designated region should there be any business disruptions* Provide LinkedIn utilization and insights on office usage. Recommend ways on increasing and/or balancing usage amongst the frequent office requestors.* Validate employee referrals that are not submitted via the system. Advise the local recruitment contacts of proper procedure. Seek approval from Recruitment Stakeholders on referrals scenarios outside the system* Analyze process intakes and service expansion and recommend effective distribution of resources to launch a successful service.* Handle confidential (employee) World Check and background screening for candidates and employees of the Firm* Handle global reporting such as, but not limited to, the weekly pipeline joiners, RAC requests* Build reports and dashboards and conduct audits, and case analytics for trends and identify areas for improvement to existing processes.* Serve as support in process training of new hires, upskilling of existing team members, and initiate process improvement aligned to global standards* Build and develop relationships with HR Aligned Operations and Recruitment contacts of different offices, identifying process improvements and efficiencies where necessary* Represent the team on process improvement meetings and actively participate in stakeholder meetings for various Recruitment projects and initiatives* Effectively manage the team’s mailboxes and the Case Management Tool, assist HROD Recruitment Manager in triaging and assigning simple to complex cases to team members based on their skillset and experience* Keep track of Work Instructions updates, ensuring each are reviewed by the process owners on a quarterly basis**Qualifications:*** Bachelor's/College Degree* Minimum of 3 to 5 years’ experience related to the role* Customer Service skills required for the position* Excellent communication skills – written and verbal – and ability to work at all levels* Knowledge of MS Office tools used for analysis and presentation of data, specifically Word, Excel, PowerPoint, MS Access and MS Visio.* Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up**Essential Job Requirements:*** 3 to 5 years of HR Administration work experience gained from working in an HR environment* 3 to 5 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role particular to recruitment systems, from a multinational, blue-chip, professional, or financial services organization* Experience in using case management systems (ServiceNow)* Experience in using HR/Recruitment Systems (Taleo, viRecruit, etc.)* Demonstrated ability to learn new functional concepts quickly and work with minimal supervision* Demonstrated ability to handle and maintain confidential and sensitive information* Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks* Client-focused attitude. Experience providing client service to internal and external clients* Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required* Ability to communicate effectively at all levels within the firm* Strong attention to detail**Other:*** This is a Nonexempt role based in Manila* This role reports to Manager, HROD**This role reports to**Senior Manager - Human Resource Shared Services**Equal Opportunities**White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.