Advanced Medical Diagnostics Support Specialist

Abbott; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

Abbott Philippines seeks an experienced Technical Support Specialist to provide advanced first-line support for ARDx products. You will handle calls, emails, and web inquiries, document complaints, and ensure regulatory compliance while collaborating across global time zones.

With a strong emphasis on technical writing, data accuracy, and customer satisfaction, you will maintain SME knowledge, support training, and help drive process improvements in a fast-paced medical device environment.

Qualifications

• 3+ years in medical/clinical environment or customer-facing support
• Degree or diploma in a relevant discipline
• Fluency in the language is required

Responsibilities

• Respond professionally to inbound calls and emails to ensure a positive experience.
• Review and manage shared group mailboxes to ensure timely action on inquiries.
• Provide advanced first-level troubleshooting across designated product ranges.
• Document all complaints and inquiries per Quality System guidelines.
• Communicate investigation outcomes through reports and updates.
• Meet targets for response times, documentation quality, and KPIs.
• Suggest process improvements to boost efficiency and satisfaction.
• Develop SME knowledge across product specialties and share with the team.
• Act as SME for product/process matters and assist colleagues as needed.
• Ensure training materials are updated for launches and updates.

Skills

Analytical problem solving

Customer communication

Technical writing

Time management

Self-motivation

MS Office proficiency

Education

Bachelor’s or diploma in a relevant discipline

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Abbott Philippines seeks an experienced Technical Support Specialist to provide advanced first-line support for ARDx products. You will handle calls, emails, and web inquiries, document complaints, and ensure regulatory compliance while collaborating across global time zones.

With a strong emphasis on technical writing, data accuracy, and customer satisfaction, you will maintain SME knowledge, support training, and help drive process improvements in a fast-paced medical device environment.